Senior Staff Product Manager – Data Stream Processing

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team:

This role is part of the Data Platform which is the foundation of the NOW platform and provides scalable and intuitive databases and data services. We provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our business units and customers. We are introducing new data services to meet market needs and as we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

The Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for an experienced Product Manager who is passionate about data streaming, real-time analytics, and event-based applications to lead our data streaming and event processing service based on Apache Flink. You will be enabling our customers to incorporate machine-scale, real-time data into their digital workflows and powering new experiences across the enterprise.

This role is highly collaborative, working with product managers, internal and external customers, and experienced engineers to build high quality services that are consumed as part of the NOW platform and power the ServiceNow ecosystem of over 10K customers and partners.

What you get to do in this role:

Deliver Customer Value

• Work directly with internal and external customers to Identify use cases that can be achieved and enhanced with data streaming, real-time analytics, and event processing
• Collaborate closely with ServiceNow business units to power new products and capabilities built on the data platform
• Evangelize the data platform capabilities to drive awareness, enablement, and adoption
• Become a domain expert by integrating usability studies, research, and market analysis into product requirements that map to clear customer value

Provide Team Leadership

• Establish the vision and product strategy for a highly visible new data service
• Work across product teams to establish common integration points and implementation patterns
• Manage various stakeholders and communicate product priorities and build consensus
• Work with cross-functional teams to execute on the product roadmap and bring high-quality services to life
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Have a Significant Impact

• Own the vision and product strategy for a new service that is delivering net-new capabilities and unlocking additional market opportunity
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
• Influence other product teams by being the expert in your domain

Qualifications

To be successful in this role you have:

• 12+ years of Product Management experience or equivalent in a technical role
• Experience building and operating enterprise-class data services as part of a highly-scalable platform