Sr. Manager Digital Product - Colleague Pre-Order Experience

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Summary:

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and dependable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Senior Manager, Product Management is responsible for product management leadership for a product train – or component(s) of a product train- and supporting product teams. They are responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience.  This role focuses on the pharmacy operational processes and concepts.

They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value. They will also manage people essential to achieving product goals such as Team Product Leads and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams.  

This individual will generally work closely with the Business General Manager, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience. 

Responsibilities:

Product Vision, Strategy, and Road mapping - 20% of Time

· Defines, and continually reassess the product vision, strategy, and roadmap and drives alignment across the solution in collaboration with product strategy.

· Makes decisions, in partnership with senior business leaders, on digital investments and priorities and develops business cases with partners.

· Responsible for translating customer and business needs into short-term and long-term product direction (outcome roadmap), aligned to how that product will deliver on the larger strategic program and/or product line outcomes.

· Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.

· Responsible for reviewing, providing feedback, and aligning roadmaps, workforce management tools, capacity, timelines, and commitments across their respective solution and product areas with product, engineering, design, and other teams.

Team Backlog Ownership, User Story Development, and Prioritization - 40% of Time

· Manages and owns the quality of the product-level backlog ensuring it aligns with the vision, strategy, and roadmap. The backlog includes all product work including new business.

functionality, discovery and exploration, maintenance, production support, technical modernization, and operational health improvements. This also includes pricing, licensing, and Return-on-investment of the product.

· Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.

· Defines features, identifies dependencies, and writes user stories with Team Product Leads and sizes ahead of future quarters.

Trend Monitoring and Product Performance - 10% of Time

· Defines product KPIs to deliver product OKRs, socializes progress and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.

· Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.

· Drive status for OKR metrics, ETMM status, and Brilliant Basics through communication with Team Product Leads, Domain Owners, and senior leadership

· Understands product health to inform roadmap and stakeholder updates. Key metrics include co