Patient Portal Coordinator, Bureau of Public Health Clinics

Job Description

JOB DESCRIPTION:
The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions, identify and treat tuberculosis, and provide immunization and sexual health services regardless of ability to pay or immigration status. The BPHC oversees the medical services and clinical operations of eight Sexual Health Clinics, nine COVID Express Testing Clinics, three COVID Vaccine Operation Clinics, and four Tuberculosis Chest Clinics. One Immunization Clinic will join BHPC in the near future. The Bureau is seeking to hire a Patient Portal Coordinator to work in the Clinical Informatics Unit.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
1. Creating reports on patient portal application utilization; identifying and evaluating trends in patient usage, message response time, and application feedback
2. Participating in research and analysis of clinical cycle time and workflow optimization for the public health clinics
3. Troubleshooting and mitigating BPHC applications and end user problems (patients and clinic staff) in a timely manner
4. Collaborating with IT team to raise, track, and communicate resolutions for application issues
5. Using SQL Server to investigate the database and write corrections to patient chart data
6. Performing User Acceptance Testing (UAT) and regression testing of application deployments
7. Overseeing account management and vendor communication for external applications
8. Training staff in the use of new applications features and providing ongoing assistance in the use of clinical systems
9. Assisting in the design and dissemination of user materials for public-facing applications for distribution to patients
10. Maintaining internal documentation for workflows, processes, and training materials as necessary

11. Other tasks as needed
12. Acting as backup to unit staff as needed


PREFERRED SKILLS:
1. Strong organizational, communication, and critical thinking skills
2. Strong attention to detail
3. Experience writing and executing SQL queries; experience with data analysis software like SQL, SAS, or R
4. Experience interacting with patients while complying with HIPAA
5. Experience in customer service
6. Background in infectious disease, public health, clinical settings, EMR data, or other related subject matter
7. Experience in project management
8. Willingness to travel to clinic sites throughout the city on occasion
9. An understanding of health equity issues within the context of infectious disease public health
10. Ability to work with a variety of staff and end users with varying level of technical skills
11. Ability to handle multiple and diverse assignments

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to