Senior Partnership Manager - Global Dining

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes.

Your role as Partnership Manager will be driving growth in our partnerships across various industries, identifying relevant brands and companies, negotiating the best rates, offers, access or events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focussing on driving increased engagement online and offline, as well as identifying other revenue opportunities such as commission.

It is fundamental you are working with key stakeholders across proposition and with the wider teams in general; ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics. You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients.

You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our Global Proposition Strategy.

KEY RESPONSIBILITIES

·  To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory, commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)

·  To support Lifestyle Managers within India and in some cases across APAC to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth

·  To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies. To maintain your relationships during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners 

·  Monitor redemption, data analytics and demand to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue 

·  Work closely with the Content and Marketing department ensuring all offers and events have maximum exposure to members

·  To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market

·  To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes

·  To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented

·  To drive efficiency by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions

· Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies 

· Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your line manager

· Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals

· Be available to lead, maintain and support on any established client and member relationships

Requirements

·  Experience in procuring and maintaining relationships, benefits and offers, contract management and negotiation across the lifestyle industries (dining, live entertainments, retail or lifestyle)

· To be commercially strong in negot