Manager, Customer Experience Enablement

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.​

Join us to transform the way the world works.

Job Description

This role will be based in NYC, Chicago, Omaha, San Francisco, or Sunnyvale. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Manager, Member and Customer Success (MCS) Enablement is a strategic leadership role focused on driving high-impact enablement across one of two critical areas: Scaled Solutions or Customer Success & Services (CS&S) within our broader Member and Customer Success (MCS) organization. We are hiring for two distinct roles, and candidates will be considered for the opportunity that best aligns with their skills and experience. 

Each Manager will lead a team of Enablement Leads responsible for partnering closely with Enablement counterparts and cross-functional stakeholders to design, develop, and deliver scalable programs that empower our customer-facing teams to deliver exceptional customer outcomes. 

This leader will serve as a trusted partner to either Scaled Solutions or CS&S leadership, ensuring our teams are equipped with the tools, knowledge, and processes they need to deliver value at scale and throughout the customer journey. The role includes shaping strategy, operationalizing an enablement rhythm, aligning on global priorities, and coaching a team of Enablement Leads to excellence. 

You’ll collaborate closely with Product, Marketing, Learning & Development, and Sales Go-To-Market Enablement teams to ensure enablement efforts are cohesive, effective, and adapted to the unique needs of each customer segment. You will also work hand-in-hand with the Senior Manager of Enablement and your peer Manager (Scaled Solutions or CS&S) to drive a unified, future-focused enablement strategy across the MCS ecosystem. 

Key Responsibilities:  

• Design and operationalize a rhythm of business and engagement model for enablement, clearly outlining how Enablement Leads partner across functions to support planning, content development, program execution, and field readiness. 

• Define and evolve the enablement strategy and operating model for either the Scaled Solutions or Customer Success & Services organization, ensuring alignment with business priorities and adaptability to regional needs. 

• Lead and develop a high-performing team of Enablement Leads, fostering a culture of excellence, collaboration, accountability, and continuous growth. 

• Collaborate closely with your peer Manager (Scaled Solutions or CS&S) to build a unified engagement model and ensure cross-functional alignment and shared accountability across enablement efforts. 

• Serve as a strategic thought partner to the Senior Manager of Enablement and broader Enablement leadership team to shape the long-term vision for scalable, customer-centered value delivery. 

• Partner cross-functionally with Global Enablement Leads, Sales Enablement Leads, Product, Marketing, and Go-To-Market teams to align global strategy with regional execution and measure enablement impact. 

• Up to 20% travel may be required  

Qualifications

Basic Qualifications: 

• 2+ years in a leadership or team lead role, managing and coaching individual contributors 

• 2+ years of experience in Enablement, Customer Success, Learning & Development, or a related customer-facing function 

• Experience designing and executing scaled enablement programs aligned to business goals 

• 2+ years of partnering cross-functionally with senior stakeholders in Product, Marketing, and Go-To-Market teams 

• Project management certification and/or experience managing workstreams

• Experience communicating strategy and impact to leadership (senior director and above) 

Preferred Qualifications: 

• Comfortable operating in ambiguity and designing structure, processes, and systems to drive clarity and scale 

• Familiarity with Cu