Prompt Software Engineer I

Responsible for designing, developing, configuring, testing, and documenting AI Agents and components based on project or change request specifications and procedures using knowledge of and ability to code in CoPilot Studio, Azure AI Foundry, Python and other related technologies. Responsible for the production support of internally developed and third-party AI Agent applications, processes, and reports. Acts as an application owner for incident management, technical troubleshooting, root cause analysis, correction of defects, and production application validation.  Assist in design and maintenance of existing AI Systems.  Follows standard troubleshooting and development procedures using various tools. May assist with complex incident management situations.  Works within the System Development Life Cycle.

• Monitor the lifecycle of systems by being aware of obsolescence and release dates for the product per the System Development Lifecycle.
• Owns problem management process and ensures resolution to completion, including identifying discrepancies between systems and developing preventative measures for the long term.
• Track issues and errors, documenting resolutions.
• Act as a liaison between the Company and third-party vendors.
• Demonstrate ability to work under stressful situations and display professional demeanor. 
• Ensure that documentation is available for both administrators and users. 
• Respond to and resolve reported application, data, or tool issues in a timely manner.
• Review a change request and provide an estimate on effort required for completion.
• Identify and resolve application issues using appropriate code languages, toolsets, or configuration processes.
• Ensure changes follow appropriate release management processes.
• Raise awareness of application, tool and data issues and resolutions with the Customer and appropriate IS personnel.
• Create and maintain documentation and abstracts in conformance with standards.
• Maintain knowledge of standards and quality requirements.
• Assist development with analysis and design for new or existing systems.
• Periodically participate in groups/committees related to processes, standards, and best practices.
• Maintain and enhance technical abilities through online resources such as manuals, periodicals, and white papers.
• Review program specifications for completeness and conformance to quality standards.
• Periodically prepare reports for review by project leader/system supervisor.
• Works with supervision and exercises sufficient discretion and independent judgment.
• Maintain confidentiality of information processed, as appropriate.
• Verifies changes by developing unit test plans, test data and scripts.  Also performs desk checks and debugging.
• Conducts performance monitoring and tuning of applications, systems, and toolsets. 

EDUCATION 

• Bachelor’s degree in computer science or related field. 
• Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. 
• Continuous learning, as defined by the Company’s learning philosophy, is required. 
• Certification or progress toward certification is highly preferred and encouraged. 

EXPERIENCE

• With proper education credentials, 0-2 years relevant experience which provides the necessary skills, knowledge, and abilities.

QUALIFICATIONS

• Knowledge of, and the ability to apply, necessary software programming practices and procedures.
• Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision making. 
• Proficiency in SQL and relational database concepts.
• Ability to design program logic, prepares test data, and test programs. 
• Ability to review business requirements and compare to application for possible deviations from customer expectations. 
• Excellent triage, troubleshooting and problem-solving skills. 
• Ability to handle multiple priorities, establishes workflows, and meets necessary deadlines.
• Excellent oral and written communication skills.
• Ability to effectively exchange information clearly and concisely, and present ideas, report facts and other information, and respond to questions as appropriate.
• Ability to perform other assignments at locations outside the office.
• Ability to work varying hours, including evenings, weekends and holidays as required.
• Understand the need for, and display, a strong sense of urgency while maintain