Customer Service Partner

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

SEE generated $6 billion in revenue in 2022 and has approximately 17,700 employees who serve customers in 129 countries/territories. To learn more, visit www.sealedair.com.

Description

 

MISSION:  

 
Process Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely, and accurate information flow between these parties all over the business locations. Maintain strong relationships with customers, the Sales team, the Planning team, Logistics team, Finance team, etc.
 
RESPONSIBILITIES:

 
•    Receive and process Customer orders (and arrange for product manufacture)
•    Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
•    Negotiate with Production for the availability of goods and communicate the outcome.   
•    Communicate with Customers and/or Account Managers on matters concerning placed orders.
•    Expedite late orders and the communication of this information.
•    Act as a central communication medium between Sales/Logistics and other relevant departments of Sealed Air.
•    Prepare and send out Reports to Sales on regular basis.
•    Be able to go and visit Customers together with Sales. 

 
QUALIFICATIONS:

 
•    Fluency in Polish and English and Czech / Slovak
•    Experience with SAP would be a benefit
•    Able to work well within a team but also able to act individually to resolve matters.
•    Strong sense of initiative, enthusiastic, customer-focused with accurate data entry and computer skills.
•    Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization. 
•    Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion. 
•    Should have the ability to deal with both internal and external customers, possessing strong attention to detail focus. 
•    Demonstrates self-awareness
•    Takes on new opportunities and tough challenges with a sense of urgency
•    Able to build strong customer relationships and deliver customer-centric solutions
•    Capable to build collaborative relationships
•    Strong listening and communication skills
•    Able to multi-task, prioritize, and comfortable with rapid change

 

We offer: 
Excellent learning opportunities
Flexible working (2 days from home) and remote working

Requisition id: 45027 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. 

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