Client Partnership Manager, Brand & Design

Company Description

At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.

We are looking for candidates that thrive in a fast paced, collaborative, and team minded environment. Bringing Saatchi’s core values (Have Integrity, Get Curious, Embrace Diversity, We Deliver, Bring Joy, Pursue Excellence In Your Craft, Permission to Fail, One Team / One Dream, Act With Respect) to life will be critical to your success. It is by exercising those values that we produce an environment that supports our people and our clients.

Job Description

As Client Partnership Manager, you are the delivery lead for the executions, products, or deliverables to which you are assigned.

As Client Partnership Manager on the Brand & Design team, you are responsible for the execution and implementation of cross-discipline deliverables to ensure that the Toyota brand is being upheld and consistently represented through all channels.

With oversight from your Client Partner, you will benefit from a high degree of verticalized ownership for your deliverables, which will include successful internal workflow, client satisfaction and approval, and ultimate responsibility for on-time and on-cost delivery.

Responsibilities include, but are not limited to:

• Support internal discussions designed to foster collaboration across departments, as well as accomplish key project specific tasks including application of best practices, workback calendars and schedules, definition around creative deliverables, project assignment summaries, and creative kick-offs.
• Support client discussions related to delivery of various deliverables, from laying groundwork for strategic collaboration to reviewing creative work for approval. 
• Support the management of internal workflow, including internal and external routing and feedback distribution, preparing assets for distribution, serve as an internal lead for client meeting preparation, and documentation and distribution of meeting decisions and next steps for specific projects.
• Directly oversee project maintenance, including folder and file organization and archiving.

We are looking for candidates with the following background and capabilities:

• 3+ years of client service or project management experience in an ad agency, or related field, managing brand projects across multiple media, including digital, video, print, large-scale website maintenance, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.
• Refined experience developing trustworthy client relationships. Confident supporting recommendations and ideas driven by business context and creative opportunity. Demonstrate strong client service techniques, including documentation of feedback, solicitation of viewpoints, anticipation of questions or challenges.  
• Proven track-record of supporting large-scale projects from project brief through delivery, including experience with client management, scheduling, budget management, and production best practices. Ability to drive multiple streams of work concurrently while meeting deadlines and maintaining proper documentation.
• Confidence in effectively assessing work product and providing a critical eye when reviewing, as well as developing a strong agency point of view.
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, project management related workflow and reporting tools like Smartsheets.

We prioritize attributes and soft skills, including:

• Eager to learn, achieve, take initiative, and maintain an incredibly high level of detail
• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects of self and others high standards for work and behavior; accountable, assertive, and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Aptitude and ability to lead, train and manage others along with an ability to work independently and autonomously to tackle problems and generat