Field Service Technician - KC Area

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!


Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

This role is located in the Kansas City area and the successful candidate must reside in the area or be willing to relocate to the area.

Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

• Maintain, optimize, test and document complex communications systems.  Provide weekly reports of activities and accomplishments.  

• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance of systems to include cabling, routers, switches, firewalls  and bridges.

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are required.

• The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment:

  • Motorola Base Stations (STR series, GTR series, Quantar, etc.) 

  • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

  • Channel Banks and T1 Circuits

  • Computer IP Networks and Configuration

• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

• The candidate must have skills in the use of various communications test equipment including:

  • Communication System Analyzers

  • Ethernet Link test sets

  • T1 Test Sets

  • TIMS (Transmission Impairment Measurement Set)

  • Digital RF Power Meter

• Individuals must have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Ideally the individual should have or be pursuing at least one network certification:

  • Network+

  • CCNA

  • NRS1

  • Related cer