Sr. Professional Services Consultant

Who We Are:

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever, and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need you!

We are currently seeking a Professional Services Consultant for our North America professional services team delivering value to our customers on our Security products and solutions. Professional Services Consultant will provide technical expertise to our customers, partners and internal staff and provide a consistently excellent standard of customer service experience.

Through strong technical skills and product knowledge the Professional Services Consultant works to deliver high-quality consulting, implementation and configuration based upon effective customer’s needs analysis, for more complex demands, works directly with our Professional Services project team.

This position provides many opportunities for skills development and career growth, which Ivanti is committed to nurturing. It is a fantastic role to develop expertise in the range of Ivanti solutions, services, and the multiple technologies we interact with. Ivanti recognizes our valuable employees through career growth and progression.

What You Will Be Doing:

• To deliver consulting services to configure and guide Ivanti products to customers, partners, and internal staff.
• Lead delivery, detailed requirements analysis, information gathering on client expectations and technical baselines for writing or technical review of Statements of Work and production of detailed requirements definitions.
• Develop custom software solutions as required through scripting and configuration.
• Support the development and growth of the services delivered by the North America professional services team.
• Perform consultation, implementation, testing, documentation, and knowledge transfer for billable engagements.
• Maintain team goals and objectives.
• Strong in infrastructure architecture and design of complex security solutions
• Determine the best technical approach for clients, using sound, design based, security-minded implementation principles.
• Document best practices in developing and deploying solutions and feed them into our knowledge base for reuse by customers and partners.
• Ensure that delivery of services and communication to customers, partners and internal staff remains at an exceptional and consistent level.
• Develop working relationships with other areas of the business.
• Continually build and maintain your own technical expertise to support customers and self-development.
• Strong team player

To Be Successful in The Role, You Will Have:

• 3+ years’ experience consulting, professional services, implementation, or support additional pre- and post-sales or project management is a plus.
• Technical problem-solving skills with demonstrated ability to learn quickly.
• Previous experience with VPN, NAC and load balancing solutions.
• Experience with desktop and mobile management solutions
• Ability to communicate effectively at all levels up to senior management, with technical and non-technical audiences.
• Excellent interpersonal and communication skills
• Excellent time manage