Customer Support Specialist - French speaker

<p>At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative banking solutions, we help them focus on what matters most: growing their businesses.</p><p>Our vision is to become the best friend of every small entrepreneur across Europe. 💚<br/></p><p>Over the years, Ageras has grown through the merging of top European FinTechs like Shine (🇫🇷), Kontist (🇩🇪), Tellow (🇳🇱), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.<br/><br/><br/></p><h2>👀 The Customer Service at Ageras</h2><p><em><strong></strong></em>Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.</p><p>👀 Here’s a quick look at how our team is structured:</p><ul> <li>Marcus, our Global Customer Service Director, ensures operational excellence in Europe,</li> <li>In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.</li> <li>In France: five teams, each led by a CS Team lead - including your future manager Clémence - working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Ageras.<br/><br/></li> </ul><h2>📋 Your Role as a Customer Support Specialist</h2><p>Your goal? To assist them in managing their professional accounts (bank cards, transfers, direct debits) and simplify their administrative tasks so they can focus on their core business.</p>You will be responsible for:<br/><ul> <li>Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Ageras via email, chat or phone,</li> <li>Investigating complex cases related to bank accounts, administrative issues, or insurance,</li> <li>Prioritizing the requests in your portfolio, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,</li> <li>Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,</li> <li>Proactively communicating with your team members and other departments at Ageras (Sales, Product, Compliance, etc.) to handle specific situations.</li> </ul><p><br/></p><p>📍 Job located in Paris, with possibility of two remote working days per week<br/><br/></p><h2>🔎 About you</h2><ul> <li>You have prior experience in a customer support role, ideally in a SaaS company,</li> <li>You have an excellent command of French, especially in writing, with clear expression.</li> <li>You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,</li> <li>You thrive in teamwork: you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,</li> <li>You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,</li> <li>Ideally, you have knowledge of the banking sector or the administrative challenges of self-employed professionals, but this is not mandatory!</li> <li>French is your native language, or you speak/write it fluently and perfectly, and you have at least a professional level of English. (mandatory).</li> </ul><ul> </ul><h2><br/></h2><h2>💚 Our recruitment process</h2><p>1️⃣ A 45' interview with Clémence (Customer Success Team Lead)<br/><br/>2️⃣ A case study followed by a presentation<br/><br/>3️⃣ A half-day immersion where we'll explore your soft skills and give you the opportunity to meet your potential future teammates</p><p><br/></p><p><em>Feel free to apply in French 🇫🇷</em></p><p><br/></p><h3><strong>✨ What’s in it for you:</strong></h3><ul> <li><strong></strong>A salary range between 32k and 40k€ per year,</li> <li>💜 Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,</li> <li>🍝 Meal vouchers : A Swile card with €9.05 per day for meals at restaurants or grocery shopping.</li> <li>☀️ RTT (Reduced Working Time) : In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.</li> <li><strong>👩‍💻</strong> One freelancing day per month : A chance to step into the shoes of our customers (with a free Shine Plus account!).</li> <li>🏡 Located in Paris with possibility of two remote working days per week</li> </ul><ul> </ul><ul> </ul>