Sales and Customer Service Associate

SALES AND CUSTOMER SERVICE ASSOCIATE NEEDED: JOIN A TEAM THAT INVESTS IN PEOPLE!

Looking for a performance-driven role where you can thrive? As a Sales and Customer Service Associate, you will be educating local customers about Verizon’s telecom offerings while becoming part of a team that wins together. Bring your voice, your drive, and your hunger to grow; we’ve got the tools, training, and teammates to help you shine.

People are at the core of what we do. Whether we’re launching new services or working with local customers, we focus on building connections with people, not just with our internet speeds. Thanks to telecom partners like Verizon 5G, we bring cutting-edge services to customers and spark real conversations that lead to action. We are here to build careers, serve communities, and have some fun along the way.

Core Duties Of A Sales And Customer Service Associate:

• Proactively engage with residential customers to understand their needs and provide tailored solutions for Verizon products and services, aiming to exceed sales targets
• Clearly articulate the features and benefits of wireless plans, devices, and accessories to facilitate informed customer decisions
• Efficiently guide customers through new account setups, service upgrades, and data transfers
• Offer initial troubleshooting for common issues and escalate complex problems to the appropriate support teams
• Process all sales, returns, and exchanges accurately and in compliance with company policies
• Continuously update knowledge on new technology, service updates, and special offers to provide accurate customer information
• Collaborate effectively with Sales and Customer Service Associates and other team members to share knowledge, support initiatives, and contribute to a productive sales environment

Benefits Of Being A Sales And Customer Service Associate:

• Bonuses and incentives based on performance
• Top-notch training and mentorship
• Opportunities for career advancement

Essential Attributes Needed By A Sales and Customer Service Associate:

• Prior experience in sales or a customer-facing role (highly advantageous)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to perform effectively under pressure

Unleash your earning potential in a role where income is driven by performance. The annual compensation range provided is an average based on commission pay earned by current team members.