Senior Manager, Modern Retailing

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 70381 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

 

This job is a member of the Airline Retailing Team.
Leads a team responsible for directing American’s strategies to profitably and sustainably grow revenue and improve connections with a targeted group of travel agencies or corporations.  Will focus on utilizing AA’s retailing focus to update contracting and content strategy in concert with counterparts in Revenue Management, Revenue Analysis, Corp Comm, Reservations and Finance.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

• Helps develop and drive for the usage of modern retailing resources to improve the experience of our customers flying on our planes
• Recruits, develops and motivates team members and equips them for success
• Monitors and reports in concert with Revenue Analysis on agency monthly/quarterly performance, including its progress toward long term revenue generation goals
• Consolidates feedback from a variety of accounts and escalates issues and opportunities as needed
• Serves as key escalation leadership during negotiations 
• Works in regular and close coordination with counterparts in the Commercial organization, Revenue Management, Network Planning, Corp Comm, Res, Strategic Alliances, and Joint Business Partners to shape the company’s strategy and address financial and operational performance issues 

All you'll need for success

 

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• 7 years of related work experience

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in business-related discipline
• Airline or business to business sales experience

Skills, Licenses & Certifications

• Demonstrates the highest standards of personal ethics and integrity
• Exceptional quantitative and analytical skills with an aptitude for problem solving; ability to solve problems creatively and tenaciously  
• Demonstrated ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions 
• Ability to manage multiple projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
• Understands and is motivated by what is involved to change the status quo and the art and science of negotiating, both internally and externally, to achieve the desired outcome; seeks opportunities to transform existing business models  
• Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and interact effectively with all levels of the organization in a straight-forward manner, both verbally and written
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to build consensus, both within the Modern Retailing organization and with other organizations within the company
• Ability to identify creative and innovative solutions to complex problems 
• Ability to be flexible in adapting new ideas and approaches in work methods
• Ability to coach, mentor, and serve as a role model
• Demonstrated ability to create a culture of continuous improvement that is open and respectful and that thrives on diversity and trust

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet