Summary
 

We are currently hiring for a Customer Service Manager to join BlueCross BlueShield of South Carolina family. In this role as Customer Service Manager, you will be accountable for managing one or more teams responsible for customer service. You will also manage the day-to-day operations and workload issues for staff.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we have been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are committed to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday position located onsite at 17 Technology Circle Columbia, SC 29203. The hours for this position are 8:00am – 5:00pm.

What You Will Do:

• Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
• Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
• Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.
• Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.
• Monitors expenses and prepares annual budget for team.

To Qualify for This Position, You Will Need the Following:

• Required Education: Bachelor's Degree.
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
• Required Experience: 2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.
• Required Skills and Abilities: Excellent communication, decision making, analytical, and problem-solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.
• Required Software and tools: Microsoft Office.

We Prefer That You Have the Following:

• Experience with Provider Enrollment.
• Customer service experience.

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month follow