Risk Manager - Customer Identity Management Team (Hybrid)

Risk Manager - Customer Identity Management Team (Hybrid)

Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

Risk Managers lead, advise and innovate on top transformational initiatives across the businesses in the first line of defense and are responsible for working with business partners to identify and mitigate potential risks to Capital One. You will collaborate with a team of risk managers responsible for working across the enterprise to develop and implement cutting edge risk solutions to ensure Capital One’s continued growth and success.

Risk Managers have a high level of exposure across lines of business and have the opportunity to partner with Executives and their teams to identify potential risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

As a Risk Manager on the Customer Identity Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes intent creation, risk governance, process improvements, partnership conversions, and requirement building. This role will directly support new and innovative opportunities supporting the strategic governance of moving to our modernization core within the Customer Identity landscape as well as strategic relationship governance in our Partnership business for Capital One Trade Credit.   You will collect and analyze data for supporting recommendations and manage formal process and requirement documents as we move towards an Enterprise Customer Identity landscape. Collaborate on project / agile risk teams as well as broader enterprise initiatives to represent the business for changes that may impact US Card / Customer identity processes.  Collaborate with 2nd line business stakeholders to build relationships to drive risk management activities.   Design and partner on a new approach for our process and data environment / ecosystem based on risk based modeling to ensure proper risk governance with an eye on driving a perpetual audit readiness environment. 

Responsibilities: 

• Consult on risk to business partners providing advice and guidance as required 

• Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech, Product, Compliance, and Intent

• High level of engagement with our partner teams and leveraging those relationships/interactions to drive opportunities for Customer Identity Strategy

• Lead projects in support of the broader Customer Identity Excellence strategy

• Leverage data and technology to enhance monitoring and to reduce manual processes

• Ensure a “Well Managed” risk approach to tools and documented processes used to deliver quality analysis and results

• Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments  (PLA), Exceptions, Issues and Events, LAUNCH Assessments, Targeted Risk Assessments and recommend on risk mitigation activities.

• Lead, develop and drive  new intent to impact our platforms from a customer identity lens and ensure the process framework is delivered within established Enterprise standards. 

• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal, compliance to drive meaningful reductions in risk

• Effectively challenge business partners, 2nd line functions (ex: Compliance and Operational Risk Management ) and 3rd line (i.e., Audit/Credit Review)

• Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Collect, analyze and measure data, to initiate sustainable business practices and procedures and for reporting to senior