Compliance and Contracts Manager

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments.  Our vision is to design clinical, evidence-based technologies (validated through peer reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

With a deep commitment to digital innovation and client success, our proven solutions empower government entities to enhance operational efficiency, workforce support, and provide high quality services to their constituents. 

Our team spans a diverse range of innovative areas including natural language processing, machine learning, implementation science, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day to day business and you will be working with all of them in this role. 

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone.  Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team. 

Compliance and Contracts Manager - Full Time - Remote

We are seeking a detail-oriented and highly organized Compliance and Contracts Manager to oversee Lyssn’s compliance program, contract management processes, and maintain critical certifications. This role will ensure adherence to regulatory requirements, internal policies, and contractual obligations while supporting business objectives.

Job Type / Schedule

Full-time employee, 40 hours per week, remote.

Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting.  Travel to customer sites, conferences, and in-person Lyssn team meetings is required – approximately 6-10 times per year.

Supervision

This position is available under the direction of David Atkins, Lyssn Chief Executive Officer. All Lyssn employees may interact with this position at different time points via an online interactive platform. A non-disclosure agreement will be required in this position.

Essential Functions

• Compliance Management:
• Develop, implement, and maintain compliance programs
• Conduct risk assessments and internal audits
• Investigate potential compliance violations and provide mitigation recommendations
• Provide compliance training to employees
• Stay current on relevant laws and regulations
• Liaise with regulatory bodies and external auditors
• Prepare compliance reports for management
• Contract Management:
• Review contracts and contract redlines to ensure compliance with regulations and company policies
• Identify and flag potential compliance risks in contracts
• Collaborate with  legal and customer teams on compliance-related contract issues
• Maintain library of contract documents
• Certification and Audit Management:
• Maintain SOC 2 and HIPAA certifications
• Oversee annual audit processes for these certifications
• Coordinate with external auditors and internal stakeholders
• Implement and monitor controls required for SOC 2 and HIPAA compliance
• Prepare documentation and evidence for audit reviews
• Develop and execute remediation plans for any identified gaps or deficiencies
• Risk Management:
• Identify and assess compliance risks, including those in contracts
• Develop mitigation strategies for identified risks
• Monitor ongoing compliance with regulatory and contractual obligations
• Policy Development:
• Create and update policies and procedures related to compliance
• Ensure alignment between compliance requirements and