Automotive Tire Manager - Macedonia - CLOSED ON SUNDAY!!

SUMMARY

Sells tires, automotive accessories, service repairs and preventative maintenance with the goal of ensuring customer satisfaction. Assesses customer needs for tires, services and other products, accurately and effectively responding to questions and resolving issues.

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

Key Competencies

Descriptors

1. Customer Focus

Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty.

2. Desire to Learn

Actively seeks to build or acquire new knowledge in order to improve and develop skills.

3. Interpersonal Effectiveness

Actively listens and communicates respectfully and effectively. Presents information in an engaging and understandable manner.

4. Detail Orientation

Completes tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures.

5. Reliability

Assumes personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight.

ESSENTIAL JOB FUNCTIONS

• Willingly provides superior customer service levels that exceed customer expectations while saying within company policies and guidelines. Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
• Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
• Accurately answers questions both over the phone and at the store location.
• Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
• Presents a warm, friendly, knowledgeable and professional image to customers.
• Builds a loyal customer base.
• Directs the service department in the diagnosing of the customer's needs through the appropriate products and services.
• Verifies with the service department that the appropriate services have been completed.
• Learns and maintains current product knowledge on all tires, service and other product lines that are represented, as well as, those of competitors.
• Prepares accurate estimates and billings for customers.
• Invoices customers using proper procedures for cash, charge, credit, employee,fleet and national accounts.
• Knows, understands, and performs the Maintenance Technician duties.

ACCOUNTABILITY

The Tire Manager is accountable for the overall sales growth, profitability and supervision of the TALB business segment. Financial Responsibility: TALB Sales through TALB elements of: Tire Units, Alignment Units, LOF units,CAWB Units (Cabin Filters, Air Filters, Wipers & Bulbs) and Promotions (current promotions are displayed and offered to customers).

Customer Service Responsibility: Saying Yes, TALB Inspections &Presentations, Mystery Shopper Scores 136 or higher, CSI Scores 97.5% or higher, TALB Work Order Flow (organization of TALB cars, Product & Technology Expertise (self development).

Employee Relations Responsibilities: Training & Coaching TALB employees;TALB TCS TALB Operational Responsibilities:Maintain TALB equipment in working order, TALB image inspection, Cleanliness of TALB Bays & Warehouse area (organized inventory), Ensure the shop & employees have the needed tools: Tire shop supplies: Wheel weights proper types and sizes, flat repair supplies, valve stems (proper types & sizes), mounting lube, bead sealer, any other needed supplies.

Inventory Responsibilities Tire Inventory: Ensure right products & sizes are on the shelf with proper quantities, knows top ten movers in location, review inventory quarterly ( slow movers & adjust accordingly), Inventory counts/Deck counts, transfer