Business Systems Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

 

As a Business Systems Specialist, you will work with our Life Sciences division to support internal system enhancements, upgrades and various administrative task. This role is crucial to the businesses success by ensuring systems are running optimally, 

 

This is role is considered Hybrid, with the requirement of working onsite at our Mentor, OH Headquarters minimum 2 days per week. Please note this is subject to change based on business needs. Additional days onsite may be required within the initial training/onboarding period. 

What you will do

 

Our Business Systems Specialist work along side a team of Business Systems Analyst to support our Life Sciences organization, they do this in various ways such as:

 

Project Management and System Support

• Focusing on minor changes and enhancements in STERIS systems by gathering requirements and submitting and managing a backlog of requests.
• Calculate scores based on employee or Customer impact and revenue generation to prioritize best use of capacity
• Update sales tools in CRM annually or as new revisions are available.
• Facilitate new product launch processes by assisting with global translations, equipment builder rules and loads, and options/cross sell setup in Sales Connection.
• Perform administrative tasks in CRM such as auditing access, running requested reporting, and maintaining list of change notification contacts.
• Troubleshoot system errors or issues by gathering replication steps and more details, connecting with users via Teams as necessary.

 

Data Integrity/Audits

• Run monthly project teams stats to gain insight on productivity and capacity fluctuations.
• Run annual audits in CRM systems to identify duplication or data that needs attention due to lack of data, age or staffing changes.
• Drive data changes through manual updates, mass updates, or data requests to resolve any data duplication or updates required.

What You Will Do - cont'd

 

Testing Support

• Understand all Life Sciences business system use cases and conduct testing to ensure functionality and quality meet standards.
• Build and maintains master list of software test cases to support system updates and upgrades, adding new test cases as new functionality is available.
• Perform regression testing during every release and upgrade by executing appropriate test cases.
• Conduct post-release and post-implementation smoke testing.
• Document test case results during every round of testing by logging which test cases were executed and logging screenshots/videos for each.
• Coordinate with Business Analysts to log defects or bugs

 

Pricing and Rebates

• Manage Oracle price lists in multiple currencies for all Life Sciences product lines by maintaining the LS Pricing inbox, scheduling mass loads, troubleshooting pricing issues, and working with Product Managers.
• Own LPA process to maintain all global Life Sciences pricing contracts and assists with facilitating special pricing situations and promotions.
• Audit Life Sciences Distributors and Purchasing partners rebate submissions for payment to determine accuracy of the data and entitlement of requests.

What You Need To Be Successful

 

• Bachelor degree in information systems, business administration finance, or related field. 
• In lieu of a degree,  8+ years of experience in a similar role will be considered. 
• Minimum of 5 year of relevant business experience; or STERIS tenure with experience in Customer Operations
• Knowledge of these or similar systems: Oracle, Cognos, SugarCRM and Sales Connection
• Experience testing and validating software functionality.
• Knowledge of CRM systems
• Previous experience working with Sales and IT
• Previous experience in financial systems or pricing management
• Detail-oriented and applies quality control standards
• Ability to work independently with little supervision
• Ability to work collaboratively with a team
• Demonstrated analytical, problem solving, and interpersonal skills
• Ability to present to a small group of people
• Strong knowledge of Microsoft suite and advanced Excel skills

What We Offer

 

At Steris, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements.