Senior Director, Partner Operations

Wyndham Hotels & Resorts is now seeking a Senior Director, Partner Operations to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Reporting to the SVP, Financial Partnerships, this candidate will be part of a dynamic team, charged with expanding our current partnership footprint to create new revenue streams, build audience, and drive member engagement, for Wyndham Hotels & Resorts.

The Senior Director, Account Management will oversee the implementation of partnerships and point-transfer programs, as well optimize existing earn and redeem partnerships for the company’s award-winning Wyndham Rewards loyalty program. In this role, the candidate will be responsible for leading partner management, people leadership and working cross-functionally to drive revenue, execute marketing plans and technology integration. 
 

What you'll do

• Drive implementation and go-to-market strategy for new partners.
• Manage and operationalize new and existing point transfer programs.
• Nurture senior relationships with new and existing partners.
• Prioritize and develop strategies to optimize revenue growth for partners to cultivate a clear and focused plan to ensure revenue goals and KPI’s by partner are met. 
• Oversee the day-to-day efforts of Account Manager(s) and deliver regular business reviews.
• Partner with the Finance/Analytics team to manage P&L and understand key metrics and drivers.
   

You'll be successful if you have

• Proven track record of optimizing and growing account/partner revenue. 
• First class executive communication skills; ability to present, negotiate, and influence.
• A strategic thinker who can work quickly and execute independently.
• Deep curiosity, excellent listening skills, and the ability to get things done in a collaborative environment.
• Appetite and enthusiasm to work as part of a team that is not afraid of getting their hands dirty and supporting each other.
• Collaborative and curious mindset, open to exploring new ways of doing things.
• Ability to build rapport and engagement with stakeholders at all levels of an organization.
• Highly organized project management experience with the ability to develop, articulate, and operationalize.
• Experience working in a fast-paced, dynamic environment and using data to drive decision-making. 
• A passion for Wyndham Hotels & Resorts, our brands, and our mission. 
   

Required Qualifications/Experience

• Bachelor’s degree required; MBA preferred.
• 10+ years of senior-level account/partner management with experience handling multiple high-tough relationships at one time.
   

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability