Technical Support Specialist

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

 

Who we are looking for: 

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career.  As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers. 

 

What you will be doing: 

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist. 

 

Training: Paid, Mandatory training  

Starting Rate: $17.00/hr

We want you to grow with us! Potential to make up to $20.25/hr within your first year. 

Pay increase with training as follows: 

• Tier 2 (90 Days) $17.75 

• Tier 3 (180 Days) $18.75 

• Additional career opportunities available after Tier 3 based on performance - $20.25+ 

 

During training you will learn to: 

• Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience 

• Accurately document and update records in required information systems 

• Deescalate customers and find resolution for complex issues 

• Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG. 

 

What will make you successful: 

• A predisposition to think outside of the box and find customized solutions 

• Ability to thrive in a high-volume contact center 

• A sense of success and value from solving customer concerns 

• A high degree of resiliency and “bounce-back” due to escalated customers 

• Passion for helping others; going above and beyond for customers and teammates 

• Excellent communication (both verbal and written) and relationship-building skills 

• Ability to multitask with ease, effectively prioritize tasks and be a self-starter 

• Demonstrated tech-savviness, Prior technical exposure, or interest 

• Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus 

• Ability to maintain a high level of confidentiality 

• Innate desire to learn and develop 

 

Minimum Requirements:  

• Must be at least 18 years of age 

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) 

• ​Cannot be located in CA, CT, DC, ME, or WA.

• Be able to type a minimum of 40 wpm 

 

Required Working Conditions:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.  
• Have a quiet and private location from which to work  
• Must be able to provide your own equipment. This entails: 
• A computer (laptop or desktop) no older than 5-7 years
  • (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)  
• ​Computer must run Windows 10 or higher
• Computer must have at least 8 GB RAM, 16 GB recommended
• Computer must have a webcam. 
• A USB wired headset equipped with a microphone.  
• Must have reliable internet: 10 MBPS download and 10