Customer Service Support Specialist

Description

Non-Exempt. This position is responsible for assisting the Support Services Manager as a liaison between Operations and Admin for outside sales. Coordinates with transportation group to define schedules for client pick-ups; conventional mail distribution, inbound and outbound. Communicates with clients, brokers and generators, assisting to resolve any deficiencies in their transportation related paperwork.

Duties

· Preparation of manifests, land ban forms, labels and related documents for waste pickups.

· Assist Customers of Perma-Fix of Florida, Inc. (PFF) either by telephone or in person answering questions relating to waste disposal and their needs.

· Assist Manager, Support Services with coordination of material pick ups, transportation and support for direct sales and selected brokers.

· Assist sales managers with telephone and written correspondences with new and existing customers.

· Interact with Operations and Transportation personnel, providing assistance with special projects

· Maintain all direct customer files, to include correctness, accuracy

· Function as a back up for the receptionist, in his/her absence.

· Input broker, generator pricing and waste code information for all industrial Hazardous and Non-hazardous waste streams into PFF database

· Create profile re-certification forms and mail to generator in a timely fashion. Renew or cancel approved profiles as indicated by generator

· Perform other duties as assigned

Requirements

· High school graduate or equivalent (college, vocational or job training in a technical field preferred).

· Attention to detail and organizational skills.

· Personality conducive to teamwork.

· Ability to follow written and oral directives.

· Facility quality assurance program admin level training

· Written and verbal communication skills.

· Displays professionalism.

· Ability to multitask.

· Capacity to apply analytical evaluations to assigned work.

· Computer experience in Waste Manager, Lotus 123, Approach, Microsoft Office Suite (Word, Excel, Outlook etc.)

· Successful completion of PFF Basic Awareness Training

Working Conditions

Office environment, light lifting, bending and reaching Job requires sitting approximately six to seven hours per day.