Restaurant 1 - Server

Who We Are:
AC Hotel New Orleans Bourbon/French Quarter by Marriott is a 220-room lifestyle select-service hotel located 1.5 blocks from the intersection of Canal and Bourbon Streets in the heart of New Orleans. The neo-classical building was originally constructed in 1921 and has been transformed into an institutional quality asset having undergone a $20,000,000 state of art conversion of the storied New Orleans Cotton Exchange Building into a sleek, European-inspired boutique hotel. Opened in November 2014, the hotel has an enviable pedigree as the first AC Hotel by Marriott to open in the Americas. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
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Server Job Description
Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.


Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment


What You Will Accomplish

Welcome and warmly greet guests on arrival. Answers telephone, takes reservations, and manages the efficient and timely seating of guests at a table that best serves their wishes. Takes accurate orders from customers, enters orders into POS system, makes food recommendations, pairs beverages, and clears/cleans tables once the meal has been completed, while providing excellent guest service. Monitors buffet line and lets the cook know if there is something that is running low and needs replenishing. Helps set up and break down the buffet to the standards set forth by the hotel. Lastly, responsible for the overall look and flow of the room.

Duties and Responsibilities:

Primary Responsibilities/Essential Functions:

1. Greets guests upon arrival and directs/escorts them to their table. Provides them with a menu if not already present and provides general information about the restaurants and meal options at the hotel.
2. Provides seated guests a menu or verbally announces our offerings. Helps guests select food and beverage offerings by explaining house specialties and answering food preparation questions.
3. Inspects table for proper presentation and completion.
4. Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.
5. Continuously cleans and maintains work areas and waiting areas according to department standards.
6. Follows all standard food handling, sanitation, and health department guidelines.
7. Keeps kitchen staff informed by notating timing of meal progression.
8. Maintain buffet selection by informing kitchen of needs to replace an item that may be running out. Monitors and visually adjusts the items to look more presentable according to department standards.
9. Enters guests order or payment into POS system. Accurately checks for meal packages and Bonvoy Rewards Member status. Elects proper method of payment.
10. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have a potential risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE. Team member has responsibility to report equipment that does not fit properly as well to their manager. Maintains strict compliance with hotel’s Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
11. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

What You Will Bring

1. Prior customer service and cash handling experience desired
2. Basic math such as addition, subtraction, multi