Manager: Ski School

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Beaver Creek Resort Children’s Ski and Snowboard School Manager is responsible for delivering an exceptional guest and employee experience while ensuring the financial success of the location and contributing to departmental goals. This is achieved through a focus on guest service, community engagement, employee development, operational efficiency, and innovation. The Manager oversees the Children’s Rental Shop and support staff.

 

Job Specifications:

• Starting Wage: $58,461.98 - $77,427.41+ annual bonus
• Employment Type: Year Round (10-month)
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

• Direct and monitor the quality of products and staff, including instructors, supervisors, support staff, and the children’s rental shop, ensuring exceptional guest experiences, alignment with resort and company goals, financial success, and professional growth.
• Model and support Vail Resorts’ mission, vision, and core values.
• Collaborate with the Skier Services Senior Director, Senior Managers and all Ski and Snowboard School leadership to provide tools, training, and tactics that ensure product and service quality and financial accountability.
• Drive talent development by offering feedback, development opportunities, and training for supervisors, product managers and instructors. Role model exceptional service, and resolve guest and employee concerns.
• Use feedback from Net Promoter Scores, Guest Satisfaction Surveys, and Employee Engagement Surveys to drive program improvements. Ensure recognition programs are utilized regularly, including regular cadence of On the Spot Nominations from leadership team.
• Monitor the financial performance of the location to ensure accountability of labor margins, class ratios, return business and overall success of the school.
• Help create and implement training plans and monitor training quality for all ski school functions. Work with the Training Product Manager to enhance training for support staff, instructors, and management.
• Lead and support safety programs, including compliance with seasonal goals of On Snow Observations are met, stay current on health and safety regulations, and track workers’ compensation incidents and claims.
• Know and model the school teaching system and guest service guidelines; lead clinics and teach when necessary. Stay informed about industry trends and maintain involvement with professional organizations (PSIA/AASI).
• Maintain strong relationships with private clubs to ensure seamless guest service.
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