Field Service Technician - Oakland, CA

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Field based

Reporting To: District Service Manager - Byron Garcia

Compensation: $25.00 - $30.00 / hour

Description

GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATIONWith a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success. WHY JOIN USHere at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritize the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.  GLORY OFFERS:
Comprehensive Benefit Package Including:
·       401k plan with company nonelective contribution and employer match ·       Paid parental leave, tuition assistance, and adoption assistance
·       Bonus opportunities & career advancement ROLE PURPOSEAs a Field Service Technician, you are the face of GLORY.  As a member of the GLORY Field Service team, you will be empowered to:·       Directly manage all aspects of customer service and care with our clients ·       Independently troubleshoot and repair a variety of high-speed cash-handling equipment including coin sorters, teller cash dispensers, currency counters/wrappers and point of sale (POS) equipment·       Track and manage parts/toolsStay abreast of changes in technical and functional elements of GLORY equipment

PAY RANGE: ·       $25 - $30 an hour ·       Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.·       A 10% shift differential will be paid for working 2nd shift hours.

WORK SCHEDULE:  ·       Days: Monday - Friday·       Time: 2pm-11pm

Main Responsibilities

REQUIRED SKILLS AND COMPETENCIES ·       A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory·       Must be able to lift up to 50 pounds without assistance·       Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist·       Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.·       Ability to work weekends and/or holidays on a rotational basis to accommodate business needs·       Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions·       Must be able to drive to customer sites during working hours·       Occasional travel outside your assigned territory including air and overnight travel may be necessary·       Ability to accommodate limited accessibility at a job site·       Ability to work autonomously with minimal supervision

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONSEducation Level:·       Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience ·       Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred Qualifications: ·       Excellent customer service and communication skill·       Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication·       Logic