Senior Manager, IT Strategy and Business Ops

Job Title:

Senior Manager, IT Strategy and Business Ops

Requisition ID:

R025200

Job Description:

Overview:
Blizzard Entertainment is seeking a highly motivated and experienced individual to join the IT Strategy and Operations group based in Irvine, CA. In this role, you will work with the Blizzard IT senior leadership team, leading cross-organization and departmental projects and initiatives. The focus will be on strategic organizational development activities, process and policy enhancement, IT FinOps, and general team operations activities.

Responsibilities and Duties:

• Lead the planning, coordination, and execution of strategic initiatives for the Senior IT leadership team.
• Establish partnerships and processes to improve Studio IT operations.
• Support Studio IT Services, Global Production, and PMO & Operations functions.
• Facilitate communication with stakeholders and senior management teams to ensure expectations are managed correctly.
• Draw on extensive experience to understand change implications from a broad technical perspective, adding a ‘big picture’ view to discussions.
• Identify, analyze, and prioritize current departmental skillsets against the future evolution of the company.
• Drive organizational development projects within the IT team and in collaboration with all partner teams.
• Manage IT financial forecast including OpEx, CapEx, and headcount.
• Collaborate with team leads to standardize processes and prepare comprehensive reports for quarterly IT business review meetings.
• Responsible for IT Procurement process and team. 
• Responsible for contract lifecycle management and reporting.
• Present proposals, progress reports, and recommendations to the highest levels in the organization, both verbally and in writing.
• Manage day-to-day department tasks and issues.
• Develop and drive culture initiatives at an organizational level.
• Manage sensitive cross-team engagements on subjects such as dependency alignment, schedule alignment, and managing expectations with internal and external customers.

Requirements:

• Bachelor's Degree in Business Management, Finance, or a related field.
• Experience leading and managing global IT Operations and Services organizations.
• A minimum of 10 years of experience in IT as a manager or higher role.
• Prior experience in managing the annual budget for a department or organization.
• Proven experience leading large-scale, cross-organizational, complex enterprise programs or projects utilizing internal and vendor resources.
• Exceptional verbal, written, and interpersonal communications skills; comfortable presenting and communicating to large groups and across all levels of the organization in an effective, situationally appropriate, clear, and high-quality manner.
• Detail-oriented, problem solver with excellent organization skills and a data driven mindset.
• Strong working experience using Microsoft Excel and PowerPoint.
• Experience with waterfall and agile project management methodology

• Self-motivated with strong initiative, ability to work in a dynamic work environment with self-learning abilities.
• Knowledge of current trends in Information Technology.

Pluses:

• Experience with vendor and contract management processes
• Program management certification
• Experience with various database and data analytics tools and technologies  
• Experience with the Atlassian suite of tools like Jira and Confluence for task tracking, dashboarding and collaboration
   

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.     

   

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.   

   

Accommodation Request: We are committed to working with and providing reasonable assistance