Senior Platform Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly skilled and technical Sr. Product Manager, Core Platform Technologies to design and deliver best-in-class payment solutions for global merchants and customers.

In this role, you will be responsible for building robust platform technologies that enable seamless integration in environments (sandbox and live), testing, monitoring, and performance management of payment services. Your expertise in telemetry, real-time statistics, SLAs, and alerting will be essential in ensuring the reliability, scalability, and performance of the payment ecosystem.

Meet the team:
The newly established Global Solutions Engineering organization will deliver products for Global Markets, including key strategic initiatives such as Digital Wallets, that will allow expansion of PayPal’s footprint through intuitive experiences. This team will be responsible for building out platforms that will accelerate time to value across all PayPal markets.

Job Description:

Your way to impact:

This is an opportunity to work at the intersection of platform engineering and product management, driving the development of solutions that provide actionable insights and real-time visibility into payment services. You will collaborate with cross-functional teams to define and deliver platforms that meet the needs of global merchants and developers while ensuring world-class operational excellence.

Your day-to-day:

Testing and integration environments:

• Define and execute the product roadmap for core platform technologies that enable integration, testing, monitoring, and optimization of payment solutions.

• Develop self-service environments that allow merchants and developers to test payment solutions, validate integrations, and ensure compliance with platform standards.

Platform performance management:

• Implement robust alerting frameworks and tools to monitor payment service performance and proactively address potential disruptions.

• Define and monitor SLAs for payment services, ensuring high availability, reliability, and customer satisfaction.

• Create tools and frameworks that empower developers to integrate with and monitor payment services effortlessly.

• Define metrics for service & application performance, reliability, and adoption. Leverag