Account Manager

Your ImpactThe Account Manager helps effectively communicate the corporate value proposition to assist in driving new functionality and community engagement to existing clients. This position is responsible for creating ongoing relationships with clients by providing valuable knowledge and understanding on how to best use the CivicPlus products. This role is also responsible for educating clients on usability of current functionality, possibilities for engaging citizens, new module availability, up-selling of redesigns, and completing reviews of projects.    About CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll DoAs an Account Manager you will:

• Clearly and succinctly communicate the company’s value proposition over the phone and through email. 
• Perform technical demonstrations of modules or new functionality  
• Provide consulting with clients to promote best practices for websites and community engagement  
• Manage sales and new setup request for clients 
• Complete communications with assigned clients in required timeframe  
• Respond to correspondence from clients in a timely manner 
• Analyze and compile accurate responses from clients during project reviews  
• Perform other duties as assigned 

What We’re Looking ForWe know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications: 

• 1+ Years Sales Experience 
• Bachelor's Degree in Business Administration or similar field 
• Strong persuasive, analytical, and interpersonal skills 
• Strong CRM skills, preferably with Salesforce 
• Strong and consistent phone presence 
• Ability to prioritize multiple tasks/deadlines 
• Must have professional-level written and oral communication skills 
• Ability to have tough conversations that balance the needs of our clients and company 

Why CivicPlus?This role offers:

•  The ability to connect and build relationships with current customers. 
•  Utilizing your knowledge on our company and software to leverage solutions to customer. 
• Working cross-departmentally with other departments within the company.  

Compensation and Benefits

• Estimated Salary Grade Range: $47,400 - $65,400
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set quotas or goals or targets
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

• Introductory call with Talent Acquisition
• Interview with the Hiring Manager
• Panel Interview with CivicPlus team members, including an interview project activity
• Offer

Note: The process may vary slightly depending on the role. Additional Information

•  CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. 
• This position will remain open until January 19th, 2026 at 3pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity CommitmentCivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.