Senior Service Management Consultant - ServiceNow Business Analyst / ATF Test Lead

Job Title: Senior Service Management Consultant - ServiceNow Business Analyst / ATF Test Lead

Location: Remote, U.S

Travel: 25%

Job description:

Resource must have the ability to perform Business Analyst and ATF Test Lead activities.
ServiceNow Business Analyst 
Description  
Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform.  
Key Qualifications: Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on best practices, and document platform requirements Extensive consultative experience with at least 2 primary ServiceNow applications, including: 
• IT Service Management 
• Human Resources Service Delivery 
• Customer Service Management 
• Governance, Risk, and Compliance 
• Service Asset and Configuration Management, including a thorough understanding of the Common Services Data Model 
• IT Operations Management 
• Strategic Portfolio Management Document, communicate and validate business, functional design, and process requirements throughout the customer engagement  Garner a thorough understanding of our customer’s as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.  Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer  Collaborate and contribute to the organization to support continuous improvement of our team’s abilities to deliver meaningful and timely engagements for our customers  Maintain a high level of knowledge in ServiceNow products, processes, best practice, capabilities, and features.
 
Additional Qualifications: 
• Minimum 5 years of consultative experience in process definition, improvement, and re-engineering for customers who are adopting the ServiceNow platform 
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations 
• Documenting client requirements as stories in the ServiceNow Agile module 
• ITIL V4 Foundations Certification ServiceNow Certified Systems Administrator Certification 
• Experience being a Business Analyst of Business process Consultant for 6 ServiceNow projects- or less of large projects 
• Conducted minimum of 4 sets of ServiceNow Best Practice workshops for the client for 1 of the ServiceNow modules (ITSM,HRSD, ITOM, ITAM, CSM, or others) including: 
• Creating the workshop decks 
• Updating ServiceNow available workbooks for requirements capture or creating your own if ServiceNow does not have them 
• Analyzed client providing information for their current process related to the information covered in the workshops ahead of time and incorporated that information and discussion in the workshop 
• Conducted demos of the modules as part of their workshops in client instance or your PDI if client’s is not available 
• Led AS IS to TO BE process discussions with the client to help map their current process to ServiceNow modules and educated them on best practices based on ITIL for ITSM and other processes to align with ServiceNow OOB system 
• Captured client requirements as st