Senior Manager, Operations

Position Summary

The Senior Operations Manager is responsible for leading large-scale, multi-client logistics operations within a third-party logistics (3PL) environment. This role provides strategic direction, operational oversight, and leadership across multiple departments or sites, ensuring excellence in service delivery, financial performance, and continuous improvement. The Senior Operations Manager partners with senior leadership and key customers to drive growth, optimize performance, and maintain long-term client relationships.

Key Responsibilities

• Lead end-to-end operations across multiple functions, departments, or facilities within a 3PL environment

• Provide strategic direction to Operations Managers, Supervisors, and cross-functional teams

• Ensure achievement of key performance indicators (KPIs) including service levels, productivity, quality, cost, and safety

• Oversee multi-client relationships, acting as a primary escalation point and strategic partner for key accounts

• Drive operational excellence through data analysis, process optimization, and implementation of best practices

• Develop and execute long-term operational strategies aligned with company and customer goals

• Manage full P&L responsibility, including budgeting, forecasting, cost control, and financial performance

• Lead workforce planning strategies, including labor modeling, staffing optimization, and succession planning

• Champion a culture of safety, compliance, and continuous improvement across all operations

• Identify and implement process improvements, automation opportunities, and innovative logistics solutions

• Collaborate with senior leadership, transportation, engineering, HR, and customer teams to support business objectives

• Lead root cause analysis and resolution of complex operational challenges and escalations

• Support business development efforts, including new client onboarding, expansions, and solution design

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field required; Master’s degree preferred

• 8–12+ years of experience in logistics, distribution, or supply chain operations, with significant experience in a 3PL environment

• 5–7+ years of leadership experience managing managers and large teams

• Proven track record of managing multi-site or multi-client operations

• Strong financial acumen with experience managing P&L and driving cost efficiencies

• Advanced knowledge of warehouse operations, inventory management, and distribution systems

• Experience with Warehouse Management Systems (WMS), labor management systems, and data analytics tools

• Demonstrated ability to lead large teams, influence stakeholders, and drive organizational change

• Exceptional problem-solving, decision-making, and communication skills

Preferred Qualifications

• Lean, Six Sigma, or other continuous improvement certifications

• Experience implementing automation, robotics, or advanced warehouse technologies

• Strong background in customer-facing roles within a 3PL environment

• Bilingual (English/Spanish) is a plus

Physical Requirements

• Ability to travel between facilities as needed

• Ability to stand and walk warehouse floors for extended periods

• Occasional lifting of up to 50 lbs

Work Environment

• Multi-site warehouse and distribution center environments

• Fast-paced, high-volume operations with complex customer requirements

• High level of responsibility for operational performance, financial outcomes, and customer satisfaction

 

About the Role

How you will contribute

• Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input