Security Supervisor - Security - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Provides leadership for Security Services and ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and objectives. Assist with management of the healthcare security officers. May assist with the development of the security officer training and retention initiatives. The Supervisor of Security Servicers primary objective will be maintaining a safe, secure and threat free environment. The Supervisor shall maintain the framework for the successful implementation and maintenance of our comprehensive security program. Supervises Leads and Security Officers on assigned shift. Ensures officers are present, in optimum physical and mental condition, and aware of current and recent events related to their assigned site. Provides training, evaluations, and guidance in operational matters including patrol, incident resolutions, building access, investigative, report writing and parking control activities. While not authorized to carry firearms, may use security defensive equipment (e.g., batons, pepper foam/gel, handcuffs) when necessary, according to training and/or standard procedures.

Essential Duties:

• Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client temporary start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Develops and administers Healthcare Security Competency Tasks and its associated checklist in collaboration with Area management.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, organizational policies and procedures. Acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.
• Authorizes appropriate equipment, supplies, and ensures security vehicles are properly maintained and administers on the daily shifts. Ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Provide post coverage, if necessary, evaluate and document subordinate’s performance.
• Ensures that each security post is covered and that the card reader system and other Security equipment is functional. Completes all Security Supervisors’ report logs. Conducts routine area checks during the shift. Take regular rounds of the premises and ensure security measures are adhered.
• Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public, occasionally under conditions of urgency and in pressure situations.
• Ability to handle multiple tasks concurrently.
• Participates in the development, documentation, communication, testing and periodic review and revision of business continuity and disaster recovery plans.
• Provide for training on specific-security issues for various communities of the hospital. Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Keep hospital management informed of information and security issues and practices in the hospitals and clinics which may affect the hospitals or the campus community.
• Ensure the compliance with governmental regulations (HIPAA, FERPA, etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, etc.).
• Assign duties to subordinates and allocation of post keeping in view the security requirements.
• Deal with patients and visitors, guide them as required. Ensure the safety of patients, visitors’ and employees’ upon request of any escorts to and from vehicles on the campus.
• Inter-department coordination for day-to-day complaints from operations department into the hospital Safety Risk Management System (SRM).
• Ensure material/assets are physically verified while coming in and going out of the premises throughout organization including parking lots and/or hospital premises, including hotel/student housing.
• Thorough knowledge of emergency procedure which may require security response. (Hospital Emergency Codes)
• Conduct briefing/daily huddles on personal grooming/dress policies, inspection of shifts, uniform, equipments and fitness for duty.
• Check security management logbook/emails daily for quality assurance. Keep the security manager apprised and informed of conditions and security activities in the hospital.
• Take charge of investigations of all