Food Service Operations Lead

Typical pay range: $21.12 - $26.66

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                     Food Service Lead             

REPORTS TO POSITION:     Food Services Manager

DEPARTMENT:                       Food Services

DATE LAST REVIEWED:        March 15, 2023

OUR VISION:               Creating America’s healthiest community, together

OUR MISSION:            In the spirit of love and compassion, better health, better care, better value

OUR VALUES:             Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Food Services Department is a high-volume service department that provides food and beverage services including patient room service and a retail Café.

POSITION OVERVIEW: The Food Service Lead is the resource for front line caregivers and a liaison to mangerial positions in Food Services. This position makes decisions to ensure all food services are being provided successfully including staffing, purchasing and daily operations. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Provides daily oversight and support to frontline caregiver tasks throughout Food Service department. Follows up with caregivers daily to make certain that all work is completed and signed off for quality documentation.

Acts as “person in charge” (PIC) in the absence of food services manager and supervisors. Cross-trained throughout the department to assist working stations as needed. Performs special assignments when needed including food production, customer service, room service, catering, café, event management.

Communicates direction, guidance and assignments to other caregivers.

Manages, organizes, and properly stores equipment and supplies. Supports freight team and works with them to put supplies away. May learn and facilitate weekly orders of supplies.

Communicates with Facilities Services regarding unsafe or broken equipment.

Collaborates with the supervisor on monthly and daily staffing including daily assignment of location, work, side work and extra duties or projects for the other caregivers.

Demonstrates effective skills with communication, organization, and management of assigned work.

Works independently and with the team.

Works in a fast-paced environment with frequent interruptions.

Collaborates with the supervisor, assists with scheduling, training, and orientation of new caregivers. Provides ongoing training and mentorship to ensure caregivers maintain competencies.

Performs office procedures, records and data management, phones, reception, filing, and correspondence.

Assists with and makes decisions regarding any scheduling issues as directed and/or as the need presents.  

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High School diploma or GED.

Preferred: Hospitality, business, nutrition, or related education

LICENSURE/CERTIFICATION/REGISTRATION

Required: ServSafe Manager certification or state/county food handler card.

Preferred: Food Allergen Certificate.

EXPERIENCE

Required: Leadership in Food Service, Customer Service or Nutrition Experience.

Preferred: Management, leadership, or supervisor experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear app