Senior IT Programmer Analyst

Requisition ID:  89459 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

 

Position Specific Description

• Proven experience in implementing and managing observability solutions with a focus on real-time monitoring, data collection, and performance analysis.
• Expertise in configuring and optimizing performance alerts and synthetic testing for applications and infrastructure.
• Advanced technical skills with Splunk Observability, AppDynamics, and CloudWatch tools.
• Strong proficiency in Python to develop and manage custom scripts for observability enhancements.
• Familiarity with automation frameworks such as Playwright to support synthetic testing.
• Ability to translate complex technical observations into actionable insights and communicate those insights effectively to stakeholders.
• A proactive approach to improving system reliability and performance through thoughtful observability practices.
• Architect, design, and implement advanced observability practices and solutions using Splunk Observability, AppDynamics, and CloudWatch.
• Develop and configure automated monitoring, alerting, and synthetic testing protocols using Python scripts and/or Playwright.
• Ensure data-driven insights into application and infrastructure performance, driving improvement across performance baselines for each metric.
• Collaborate on cross-functional teams to enhance observability, prevent performance deterioration, and address issues proactively.
• Deliver observability training and promote an understanding of observability principles to bridge the technology and business gaps for non-technical stakeholders.

Job Overview

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Job Duties & Responsibilities

•  Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems

•  Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology

•  Automates the handoff of code releases from development to operations (DevOps)

•  Participates in the change management and  service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction

•  Leads projects when needed and builds strong working understanding of the solution being delivered

•  Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

•  Designs, develops and  tests experimental application work to test new ideas with bounded cost and time frames

•  Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

•  Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

•  Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Bachelor's or Equivalent Experience

•  Experience: 4+ years

Preferred Qualifications

•  Bachelor's - Information Systems

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Cl