Hybrid Document Production Workflow Coordinator - Mon-Fri 2pm-11pm

Williams Lea is hiring for a Hybrid Document Production Workflow Coordinator for our Wheeling, WV office to work Monday to Friday 2pm-11pm!

Pay: $19/hour + 10-15% shift differential

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits
• Company Provided Parking
   

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.

Job Duties:

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Creates and edits documents, mail merges, charts, graphs, tables, etc.
• Scans and cleans up documents utilizing scanner equipment and appropriate software
• Converts and cleans documents from other software applications
• Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

Job Requirements:

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years of related office experience with document production and preparation
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

Who we are: From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.

Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.

Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

Your safety and well-being: As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.

Face masks: To supplement social d