Sales Lead, Nordstrom Michigan Ave

Job Title: Sales Lead

Location: Nordstrom Shop-in-Shop

Reporting To: Trade Coordinator

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewelry accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

What you’ll do

Sales Lead

●        Responsible for setting and achieving daily/weekly/monthly targets

●        Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement

●        Plan and execute events to drive business

Brand Ambassador

●        Responsible for the MV training of Nordstrom New Hires

●        Responsible for ongoing training of Nordstrom team on all new product and processes

●        Motivate Nordstrom team to drive sales to achieve store target

●        Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market

Customer Service

●        Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service

●        Greet all clients with a friendly and welcoming demeanor

●        Establish client’s needs, offer guidance and advice

●        Maintain high level of customer service at all times

Clienteling

●        Ensure Nordstrom team have had sufficient client/VIP training

●        Collect and update customer information to ensure efficient use of client book and accurate data capture

●        Develop and maintain client relationships

●        Work alongside the Nordstrom Department Manager & your manager to plan and execute client events

Shop Operations & In-Store Experience

Partner with the Nordstrom Department Manager to:

●        Become an expert and offer exceptional service on the below in store experiences:

• Engraving*
• Permanent Jewelry Welding*

●        Process and track customer repairs, proactively working with internal and external teams to deliver

●        Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

●        Promptly process product shipments on arrival, ensuring stock is out on the day it is receive

●        Proactively order packaging, maintaining standards and stock levels at all times