Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Supervisor for Corporate & Institutional Banking, Treasury Management Lockbox Operations Group, you will be based in Mount Laurel, NJ.

WORK SCHEDULE: Tuesday - Saturday, 7:00 am - 3:30 pm.

In this role, you will supervise ~ 10 to 12 Lockbox team members and be responsible for achieving operational goals and critical customer deadlines. You will set the team production schedule, manage paid time off, coach and develop the team, write and present team member performance reviews, and resolve ad-hoc customer and production problems. In addition, you will work alongside the team, operate as a senior lockbox processor, and resolve complex customer processing issues. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Supervisor for Corporate & Institutional Banking, Treasury Management Lockbox Operations Group, you will be based in Mount Laurel, NJ.

WORK SCHEDULE: Tuesday - Saturday, 7:00 am - 3:30 pm.

In this role, you will supervise ~ 10 to 12 Lockbox team members and be responsible for achieving operational goals and critical customer deadlines. You will set the team production schedule, manage time and attendance, coach and develop the team, write and present team member performance reviews, and resolve ad-hoc customer and production problems. In addition, you will work alongside the team, operate as a senior lockbox processor, and resolve complex customer processing issues.

Qualifications:
-3 years’ experience in banking operations.
-Lockbox operations experience is a plus.
-Prior supervisor and or work lead experience is a plus.
-Leadership skills to include the ability to coach others.
-Ability to motivate a team in a fast-paced work environment.
Ability to use e-mail to correspond with customers, management, and team.
-Knowledge of processing equipment such as Falcon is a plus.
-Knowledge of Lockbox processing platform linked to RIDS is a plus.

Qualifications:
-3 years’ experience in banking operations.
-Lockbox operations experience is a plus.
-Prior supervisor and or work lead experience is a plus.
-Leadership skills to include the ability to coach others.
-Ability to motivate a team in a fast-paced work environment.
Ability to use e-mail to correspond with customers, management, and team.
-Knowledge of processing equipment such as Falcon is a plus.
-Knowledge of Lockbox processing platform linked to RIDS is a plus.

Job Description

• Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and continuous improvement sessions.
• Provides consultation and advice to service partners and customers. Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvement