Sr Software Engineer (ServiceNow Developer) ITSM

Date Posted:

2024-09-04

Country:

United States of America

Location:

VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, 20166-6924 USA

Position Role Type:

Hybrid

You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for growth. As a prospective employee of Nightwing, you’ll have the chance to contribute to our continued success and shape the future of our cybersecurity, intelligence, and services offerings.

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

ightwing is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management (ITSM) Service Catalog and Request Management expertise to drive customer outcomes.

Responsibilities:

• Lead IT Service Management (ITSM) Service Catalog and Request Management efforts and workshops

• Collaborate with customers to improve their IT Service Management (ITSM) Service Catalog and Request Management processes using the ServiceNow platform

• Manage and communicate IT Service Management (ITSM) Service Catalog and Request Management process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations

• Be a key member of an overall engagement team focused on delivering customer outcomes

• Guiding customers in defining and refining business requirement for functional aspects of the solution

• Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

• Contribute towards continuous improvement of leading best practices for IT Service Management (ITSM) Service Catalog and Request Management

Required Skills:

• Must be a US Citizen

• Must be able to obtain DHS Suitability

• Must be able to obtain a TS/SCI clearance

• 10+ years of directly relevant experience

• 5+ years of Service Now IT Service Management (ITSM) Service Catalog and Request Management experience

• Experience in analyzing and recommending IT Service Management (ITSM) Service Catalog and Request Management strategies based on business priorities

• Significant consulting experience within complex, global organizations with the ability to influence and consult on IT Service Management (ITSM) Service Catalog and Request Management in an ITIL / ITSM Services environment

• 5+ years of experience with the ServiceNow platform supporting IT Service Management (ITSM) Service Catalog and Request Management, ITIL, and ITSM process flow development and tuning

• Experience in defining and deploying future-state IT Service Management (ITSM) Service Catalog and Request Management processes and in identifying solutions from a people, process and technology perspective

• Excellent communication and presentation skills

• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box

• Strong documentation and technical writing experience.

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Desired Skills:

• Experience with Scaled Agile Framework (SAFe) knowledge and experience

• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:

Bachelor’s degree in Software Engineering, Computer Science, or a related discipline is required. A Master’s degree in a related discipline may substitute for two (2) years of experience.  A PhD may substitute for four (4) years of experience.

Desired Certificat