Administration Automation and Support Specialist Level II

Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Administration Automation and Support Specialist Level II support KET and our government customer in the Metro DC area. This position is for a Future New Business Opportunity.


We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.


Koniag Emerging Technologies LLC is seeking an Administration Automation and Support Specialist Level 2 to assist in managing and updating spreadsheets, databases, and automated workflows, while providing timely and friendly customer support to users of INL IT systems.


Essential Functions, Responsibilities & Duties may include, but are not limited to:

The Administration Automation and Support Specialist Level II will be responsible for the following tasks:

• Manage and update spreadsheet data, with attention to detail to spot errors or inconsistencies.
• Manage and update database information with the assistance of partly- or mostly automated processes.
• Use automated workflows to manage internal process trackers and email communications.
• Set up and manage automated calendars or other scheduling tools.
• Manage mailboxes and triage help tickets appropriately.
• Provide timely and friendly customer support to users of INL IT systems over email, chat, and video call.
• Communicate problems or suggestions about automated workflows or other systems to the team.
• Conduct analysis and generate reports designed to describe workflow outputs and identify opportunities to improve.
• Other duties as assigned
Requirements

Education:

• Bachelor’s degree in business administration, Information Systems, Data Science, or a related discipline with zero to two years of experience in a relevant field, OR associate’s degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) along with at least two years of experience in a relevant field.
• This position requires a bachelor’s degree in business administration, Information Systems, Data Science, or a related discipline with zero to two years of experience in a relevant field.
• Associate’s degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) along with at least two years of experience in a relevant field.
Work Experience, Knowledge, Skills & Abilities:

• Demonstrated experience with administrative tasks, data management, or operations.
• Familiarity with Microsoft Excel or Google Sheets, including data formatting, formulas, pivot tables, and data validation.
• Familiarity with tools like Microsoft Power Automate, or other workflow automation software
• Demonstrated ability to create, manage, and troubleshoot automated workflows
• Demonstrated experience with automated scheduling tools like Calendly, Microsoft Bookings, or similar
• Familiarity with basic data analysis concepts to interpret spreadsheet data and generate simple reports
• Demonstrated experience in customer service or support roles
• Strong accuracy in data entry and the ability to spot errors or inconsistencies.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organized records.
• Good written and verbal communication skills for drafting emails and collaborating with team members.
• Willingness to learn new tools and technologies as required.
• For a position in the U.S., must be a U.S. Citizen or legal U.S. resident; for a position outside the U.S., any citizenship (U.S., Third Country National (TCN), and Local National (LN)) is allowable.
• The Administration Automation and Support Specialist Level 2 plays a crucial role in managing and updating data, databases, and automated workflows, while providing customer support to users of INL IT systems.
• The successful candidate should have strong attention to detail, proficiency in spreadsheet software and data management, excellent communication skills, and the ability to multitask and prioritize effectively.
Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, pro