Director, Consumer Services

Labcorp is seeking a dynamic and strategic leader to drive the growth and profitability of our Consumer business. As the Head of Consumer Portfolio Strategy, you will play a pivotal role in shaping the future of Labcorp’s direct-to-consumer offerings by leading portfolio prioritization, strategic planning, and road mapping efforts. You will spearhead initiatives that expand our market presence, enhance customer experiences, and accelerate business performance.

This is a high-impact leadership role that requires a visionary mindset, strong analytical skills, and the ability to collaborate across teams to execute on ambitious goals. If you thrive in an innovative, fast-paced environment and are passionate about transforming healthcare through consumer-centric solutions, we invite you to join us in making a meaningful impact.

Duties and Responsibilities:

Team Leadership

• Lead and inspire a high-performing team, fostering a culture of innovation, excellence and accountability (Direct or Matrixed team)
• Develop talent (Direct or Matrixed team)
• Identify and bring on talent as services and revenue grow

Enable Action

• Guide teams to solve new challenges through collaboration and leadership
• Build and maintain strong relationships with internal stakeholders to create synergies and make progress
• Make decisions once information and risks are understood
• Possess a curiosity to listen and understand perspectives within and outside of Labcorp to define strategies that benefit the company and team
• Effectively navigate the company's matrix management structure to promote efficient cross-functional teamwork
• Make decisions that benefit both the Labcorp consumer business and Labcorp

Product & Services Strategy

• Analyze industry trends, customer needs, competitive threats and expansion opportunities.
• May prioritizes the digital, new channel, new test/products and early-stage capabilities roadmap based on the performance and feedback of the OnDemand products and services, using data and insights to drive continuous improvement and customer satisfaction.
• Prioritizes the roadmap based on multiple factors including customer need, market opportunity, strategic rationale and ability to deliver.
• Identify additional growth opportunities to add to the Consumer business
• Regularly evaluates the competitive landscape to inform roadmap
• Stay abreast of the latest trends, developments, and best practices in the lab, healthcare industries and digital services industries ensuring compliance with relevant regulations and standards

Partner and Ecosystem Strategy

• Deeply understands and stays abreast of the rapidly changing ecosystems (digital and healthcare) across different models and methods of deliver.
• Creatively solutions to build long-lasting mutually beneficial partnerships across product, marketing and technology

Minimum Education and Experience Required: 

• At least 10 years of experience in the healthcare and consumer products industries, with a proven track record of bringing new products, services, and strategic partnerships to market 

Preferred Qualifications: 

• Demonstrated experience in developing and executing strategic plans, roadmaps, and initiatives in a consumer and/or healthcare business, with the ability to align and communicate the vision and goals across the organization
• Proven record of driving growth and scale in an early-stage business
• Experience defining, leading and growing new capabilities and services inside of a large enterprise
• Comfortable with ambiguity, defining opportunities with limited information and making informed decisions
• Experience in a consumer health business with a deep understanding of consumer behavior, preferences, and expectations in the rapidly changing healthcare space
• Extensive experience in managing P&L budget, and financial operations, with strong analytical and problem-solving skills
• Extensive experience in product development and management in a science-driven healthcare setting
• Familiarity with navigating and making progress in a larger, matrixed organization
• Exceptional leadership and management skills, with the ability to motivate, coach and develop a diverse and talented team
• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels, both internally and externally
• A passion for health and wellness, and a commitment to deliver high-quality and innovative solutions that enhance the lives of our consumers

Application Window: Position will close Monday - 3/3/25

Pay Range: $160,000 - $200,000/