Subaru Business Development Representative

Description

 POSITION SUMMARY: The Business Development Center(BDC) Representative is primarily responsible for answering all incoming Sales/Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.

ESSENTIAL DUTIES:

· Answer incoming Sales/Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.

· Answer incoming Sales/Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants/Service Advisors.

· Adhere to pre-set phone scripts and make suggestions for improvements to management.

· Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.

· Follow up with and re-schedule “no-show” customer appointments.

· Accurately maintain and update the BDC Call Log

· Take photos of inventory to ensure accurate inventory representation on websites.

Requirements

Education and Experience:

· High School Diploma or Equivalent.