Jobs and Careers

ServiceNow Architect (323)

United Statesfull_timeVerifiedPosted 9 Mar 2026

About the role

OVERVIEWiTech AG is seeking a ServiceNow Architect to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires an architect who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.ROLES AND RESPONSIBILITIES

Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
Collaborate with customer product owners to implement scalable, standards-based solutions
Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards and best practices
Support platform upgrades, patching, and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal security and compliance requirements
Contribute to technical documentation and knowledge sharing across the team
Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
Other duties as assigned

MINIMUM QUALIFICATIONS

2+ years experience as a hands-on ServiceNow Architect
Strong experience developing custom ServiceNow applications and platform configurations
Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

Bachelor’s degree
ServiceNow CSA

PREFERRED QUALIFICATIONS

ServiceNow Certified Implementation Specialist (CIS):

CIS – IT Service Management (ITSM) or
CIS – Customer Service Management (CSM)

Experience supporting federal government programs
Strong experience with Service Portal, UI Builder, and user experience design
Experience configuring ITSM and/or CSM modules
Familiarity with ServiceNow data model and performance optimization
Strong problem-solving, communication, and collaboration skills
Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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Company

iTech AG

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