Client Service Coordinator

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the role

The world is cutting the cord and streaming its TV online, dramatically changing how advertisers target, reach, and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has rewritten the rules of modern advertising, and we’re looking for candidates for the Account Coordinator role who can help us drive this positive change.

The Account Coordinator is a strategic partner to Client Services Managers & Account Managers. This position is crucial to ensuring campaign success for our campaigns & clients. The AC is integral in helping the client services team maximize efficiency, maintain a high standard of operational excellence, and ultimately enable our clients to reach their business objectives.

This individual will be passionate about data, process, and customer success and will be closely aligned with the Client Services, Sales team, and cross-functional groups. This position requires strong communication skills and attention to detail in a fast-paced sales environment. The AC will support advertiser success & learnings with the Roku platform in partnership with Client Services, Sales & Business Operations. 

At Roku, we like to say that there are no bystanders, which is as true in the advertising team as in any other company facet. We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their goals, and drive advertiser interest and engagement across the board. 

Does it sound like fun?

For New York Only - The estimated annual salary for this position is between $42,000- $80,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you’ll be doing

• Work in partnership with Client Services and Sales counterparts to help provide top-tier service to our advertisers. 
• Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns. 
• Pre-Sale: own client records within internal systems from pitch to sell-through and launch 
• Own Pipeline Management and IO Signing, ensuring records are as accurate as possible, IOs are received accurately for timely launches 
• Run inventory scenarios and develop expertise in rate cards, terms, and escalation processes 
• Collaborate closely with CS/Sales and Inventory, Deal Desk, Pricing & Planning 
• Post-Sale: Support client campaign deliverables from launch to wrap 
• Own efforts and manage resources for client deliverables such as screenshots, pacing charts, templates, invoices & mocks   
• Create relevant and insightful wrap decks (for clients above $X spend) 
• Collaborate with CS/Sales and Measurement, Inventory, and Ad Operations teams to troubleshoot discrepant campaign planning, trafficking, and invoicing. 
• Assist in monitoring the pacing and performance of campaigns 
• Own all Roku billing efforts at month close, from validation to invoice tracking to payouts  
• Work with the AR Collections Team to adjust invoices and issue credit memos to expedite client payment. 
• Support invoice and revenue adjustment processes 
• Recognize monthly advertising revenue for all active campaigns with AMs and Accounting/AR Audit process.  
• Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value to support the client's advertising goals. 

 

We’re excited if you have

• 0-3 years experience in account management/client services at an ad tech company or media planning at an agency
• Experience in display and video advertising with a premium publisher, network, or agency