About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

 

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

 

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

 

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

What You’ll do

 

As a Retail Finance and Credit Card Program Manager you will oversee the strategic planning, implementation, and management of retail finance and credit card programs within the organization. This role involves collaborating with internal teams, external partners, and stakeholders to drive the growth and profitability of retail finance and credit card offerings while ensuring compliance with regulatory requirements and industry standards.

 

• Develop and execute strategic plans for retail finance and credit card programs in alignment with organizational goals and objectives.
• Identify market trends, customer needs, and competitive dynamics to inform program development and enhancements.
• Define program scope, objectives, and key performance indicators (KPIs) to measure success and drive continuous improvement.
• Establish and maintain relationships with financial institutions, credit card networks, and other partners to support program implementation and expansion.
• Collaborate cross-functionally with internal teams, including marketing, sales, operations, and finance, to ensure alignment and integration of retail finance and credit card initiatives.
• Lead the development and launch of new retail finance and credit card products, features, and services.
• Conduct market research, competitive analysis, and customer feedback to identify opportunities for product differentiation and innovation.
• Drive product roadmap prioritization, requirements definition, and go-to-market strategies to maximize adoption and revenue growth.
• Implement risk management policies, procedures, and controls to mitigate credit, fraud, and compliance risks associated with retail finance and credit card programs.
• Ensure adherence to regulatory requirements, privacy laws, and industry standards governing consumer finance and payment card processing.
• Monitor program performance metrics and compliance indicators and take corrective actions as necessary to address issues and maintain program integrity.
• Analyze program performance data, including transaction volumes, revenue streams, customer acquisition, and retention metrics.
• Prepare regular reports, dashboards, and presentations to communicate key insights, trends, and performance against targets to senior management and stakeholders.
• Identify opportunities for optimization, revenue enhancement, and cost efficiency within retail finance and credit card programs.
• Provide friendly and professional customer support while assisting customers with inquiries, concerns, and issues promptly and effectively.
• Develop a deep understanding of products and services to confidently address customer inquiries, provide accurate information, and offer suitable recommendations.
• Apply a positive and enthusiastic approach to customer service while maintaining professionalism and a friendly demeanor.
• Collaborate with teams to leverage collective expertise to achieve shared goals and deliver exceptional results.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.