Optical Administrator (Licensed)

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model

 

Develop professional business relationships with other Associates, Host, and Doctor

 

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements

• Recommend specific lenses, lens coatings, and frames to suit customer needs

• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

 

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes

 

Maximize Managed Vision Care relationships and sales opportunities as measured by:

• Effective plan administration and local service

• Improvements in average transaction

• Locally initiated plans

 

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives

 

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys

 

Other duties as assigned by Optical Manager and other Associates

 

Job Specifications

 

Typically has the following skills or abilities:

 

Required to hold applicable State licensure or certification by a nationally recognized optician association as an optician

 

Ability to sell through use of sales skills and accountability for sales results

 

Experience and results with a retail or customer service establishment

 

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

 

Success in store merchandising and attention to detail

 

Minimum of 1-2 years of experience in related field

 

Experience with personal computers preferred

#LI-VENTURES

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, plea