Manager, Product Manager - Hotels, Capital One Business Travel

Manager, Product Manager - Hotels, Capital One Business Travel

Manager, Product Management (PXDP50)

We are looking for a strategic and execution-focused Product Manager to own the end-to-end hotel experience for our B2B SaaS platform. While our domain is powered by deep Subject Matter Experts (SMEs) across specific pillars, this role is the horizontal glue that connects them all.

You will be responsible for bridging the gap between where our current traveler experience stands and where it needs to be to attract and retain upper-market clientele. This isn't just about incremental tweaks; it’s about establishing a "best-in-class" foundation that allows us to win in the enterprise space.

In this role, you will sit at the center of three pillars, ensuring a seamless journey from search to stay:

• Supply: Partner with our regulatory and commercial SMEs (the "Input" team) to understand the complex rules and deep industry relationships that power our inventory.

• Pricing, Search, and Sort: Collaborate with the team owning the math. They pull from supply to display the right rates and own the metrics, measurement, and pricing strategies.

• Booking & Fulfillment: Work to eliminate friction in the current booking flow. You’ll ensure that everything from the UX of the hotel details page to the post-booking confirmation and fulfillment sync is flawless.

Your Mission

• Own the Customer Journey: You are one of the few horizontal owners of the entire customer experience. From deciding how maps are displayed to negotiating with the Search/Sort teams on user-centric logic, you determine the UX best practices.

• Bridge the "Upmarket Gap": We have a clear hypothesis: to win the upper market, we must meet a specific threshold of sophistication and reliability. You will execute the roadmap to "check the boxes" required to make our service sellable to enterprise businesses.

• Navigate B2B SaaS Complexity: Unlike B2C, our users’ needs are dictated by their businesses. You will solve for the unique friction points where business requirements meet traveler expectations.

• Execute & Iterate: * Months 1-6: Focus on high-confidence execution. You’ll solve known problems and close the gaps identified by our SMEs. Months 6-12: Shift into the market-testing phase. Using feedback loops (including insights from our Brex partnership), you will refine the strategy and determine where the product goes next.

What We’re Looking For:

• A Horizontal Thinker: You can dive deep into the weeds of supply regulations with one team and then pivot to high-level UX friction points with another.

• Opinionated & Collaborative: You aren't just "setting" a strategy in a vacuum; you are listening to the market, understanding the goals of the Brex partnership, and forming a strong point of view on how we fill the gaps.

• Expert Communicator: You are empowered to speak on behalf of our "Upmarket" shift. You can articulate why we are moving in this direction and why it matters to the broader business.

• Experience: You have a background in B2B SaaS or Travel Tech. You understand that in a B2B environment, the business won't adopt the tool until we meet their specific, high-level needs.

• Action-Oriented: You thrive in an environment where the first six months are about "getting it done" so the following six months can be about "learning and scaling."

Why Join Us?

This is a rare opportunity to take a complex, fragmented journey and turn it into a premium, cohesive experience. You will work alongside some of the deepest SMEs in the hotel industry while maintaining the autonomy to shape the user-facing product for the next generation of travelers.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

 

Capital One Product Framework<