Member Representative II - Minnesota

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) 

• Established brand that has been around for over 100 years.  Our members know and trust us! 
• Branch Offices house travel, membership, insurance sales and support employees 
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. 

Excellent Opportunities to Build a Career Path: 

The Member Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:   

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or  
• Other Departments such as: 
• Call Centers (ERS, Sales and Service, etc.) 
• Automotive Services 
• Claims 

• Underwriting and more 

A DAY IN THE LIFE of a Member Representative II

The Auto Club Group is seeking a Member Representative who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.   

• Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products 
• Generates leads, update members on travel and insurance specials, and provides travel information  
• Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer 
• Responds to customer inquiries and refers to agent when appropriate 

• Provides a high level of administrative support to Travel and Insurance Agents during peak periods 
• Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel  
• Conducts outbound promotional calls for insurance and /or travel products 
• Participates in a team environment to promote customer satisfaction and consistent service following the customer service model  
• Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary 

• Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities 
• Other duties as assigned 

HOW WE REWARD OUR EMPLOYEES 

• Our Auto Club Group Member Rep's earn a competitive salary ($36,058.14 - $48,057.66) with a potential of earning bonuses and sales incentives. This is a W2 position, and the salary is paid out on an hourly basis.
• Our rep's can earn unlimited commissions on AAA Membership, Travel, and Credit Card sales. 
• Member Rep's receive 100% backing from one of America’s most trusted brands to include paid training and career growth opportunities.
• Career growth opportunity examples: Insurance Sales Agent, Travel Agent, Performance Coach, and Membership Development Specialist.
• Corporate Incentive Plan Bonus every year dependent on performance.
• Yearly raise, ranging from 3-5% based on individual performance.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match up to 6%
  • Medical
  • Dental
  • Vision
  • PTO – 17 days per year
  • Paid Holidays – 10 days per year
  • Complimentary AAA Membership
  • Tuition Reimbursement - $5,000 per year

WE ARE LOOKING FOR CANDIDATES WHO 

Required Qualifications:  

• Active State Property & Casualty license  
• If you do not possess the State Property & Casualty license, ACG will assist candidates in obtaining the required license.

Education: 

• High School Diploma or equivalent