OR Scheduling Coordinator (Full Time)

DESCRIPTION OF POSITION:

• The OR Scheduling Coordinator processes patients for scheduling of surgical procedures according to Lake Charles Medical Services policies and procedures and advises patients of surgical and financial preoperative requirements. This position also assists with front desk duties.

SUPERVISION: Reports directly to Practice Manager

RESPONSIBILITIES AND DUTIES:

• Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Keeps patients informed of their surgery process from their preoperative visit to surgery.
• Obtains surgery clearance from PCP when needed.
• Answer calls from patients concerning status of surgery process in a timely manner.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
• Schedule outpatient visits and other treatments as requested.
• Obtain authorization for surgery from patient’s insurance company.
• Provide patient with standard preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient pre-payments as directed.
• Provide information to patients regarding unpaid balances prior to procedure or surgery.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
• Maintain files and patient records in a confidential manner.
• Perform other related duties as directed or assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school or equivalency diploma required.
• Minimum of two years of administrative assistant experience in a medical office preferred, including experience with insurance preauthorization and patient collections.
• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledge of CPT and ICD-10 coding.

SKILLS:

• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information.
• Skill in trouble-shooting insurance issues and resolving appropriately.

ABILITIES:

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to read, write and speak intelligible English and Spanish; Ability to communicate with patients, family, peers and medical personnel.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

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