Restaurant Manager

Join a team committed to creating memorable dining experiences for residents every day.
As Restaurant Manager, you’ll oversee daily operations, lead service staff, and ensure a welcoming, high-quality dining environment.

 

Summary of Responsibilities

In support of the brand, culture, and values of the organization, the Restaurant Manager is responsible for the day-to-day leadership and oversight of front-of-house operations across all residential dining rooms. This role ensures consistent delivery of high-quality service, a positive resident dining experience, and compliance with organizational standards, policies, and regulatory requirements. The Restaurant Manager leads, manages, and holds staff accountable, while supporting staffing, scheduling, and operational effectiveness in alignment with the organization’s expectations, mission, vision, and core values.

 

Essential Functions/Duties

Leadership, Management, and Accountability (LMA)

• Leads, manages, and holds dining services staff accountable for performance, conduct, and service standards.
• Promotes a positive, team-focused work environment aligned with organizational values.
• Provides ongoing supervision, coaching, and development of team members to support high performance and engagement.
• Completes quarterly People Analyzer Tools (PATs) and utilizes results to support performance improvement and recognition efforts
• Addresses performance concerns promptly through coaching and corrective action in accordance with organizational policies.

 

Resident Experience and Satisfaction

• Ensures a welcoming, hospitality-driven dining environment that promotes resident satisfaction.
• Maintains an active and visible presence in the dining rooms, engaging with residents, families, and guests.
• Builds strong relationships with residents, responding promptly and professionally to feedback and concerns.
• Develops and implements service recovery protocols to address resident concerns and improve satisfaction.

• Supports the planning and coordination of special events, themed dining, catering, and resident programs to enhance resident engagement.

 

Dining Room Operations Oversight

• Directs operations across residential dining rooms, ensuring consistency in service, presentation, and efficiency.
• Ensures all dining areas operate in accordance with organizational standards for cleanliness, service, and readiness.
• Coordinates with culinary leadership to ensure seamless front-of-house and back-of-house operations.

• Ensures high-quality service and operational effectiveness during meal service by monitoring service flow and staffing levels, conducting routine rounds, and implementing continuous improvements to the dining experience.

• Supports the operation, troubleshooting, and optimization of the dining point-of-sale (POS) system.
• Reviews and analyzes POS reports, identifying trends and implementing actionable improvements to enhance service and operational performance.
• Facilitates daily pre-meal service meetings to communicate expectations, review service standards, and align staff for meal service.
• Maintains accurate and timely documentation and communication related to dining operations, service issues, and performance.

 

Staffing, Scheduling, and Workforce Management

• Participates in the hiring process.

• Develops and manages staff schedules to ensure appropriate coverage and efficient use of labor resources.
• Adjusts staffing plans in response to census, service demands, and operational needs.
• Supports employee engagement and retention through coaching and professional development.
• Maintains and regularly updates job descriptions and workflows for hospitality positions to ensure clarity of roles and responsibilities.
• Develops, maintains, and adjusts master and model schedules to support appropriate staffing levels and operational efficiency.

 

Policy, Procedure, and Regulatory Compliance

• Enforces Dining Services policies and procedures, including uniform standards, sanitation, infection control, and conduct expectations.
• Ensures compliance with the organization’s Human Resource policies and all applicable local, state, and federal regulations governing food service operations.
• Conducts routine audits and monitors performance to ensure adherence to standards and regulatory requirements.
• Participates in training and ensures team compliance with required trainings, competency education, c