Clinical (Telephonic) Triage RN

About the role:
Triage RNs are a key part of our care model which also include Physicians, Advanced Practice Clinicians, Community Health Workers, Patient Experience Navigators, RNs, Social Workers, Behavioral Health Clinicians, Psychiatrists, and Pharmacists. Together this team is responsible for providing and coordinating holistic, patient-centered care for an intimate panel of patients with complex medical, behavioral health, and social needs. 
As a Triage RN,  you will be part of the central urgent care team that will care for patients in multiple markets. You will care for patients primarily virtually via video, telephone, or text. You will be the quarterback performing clinical triage for our patients and responding with compassion and empathy. You will also be working closely with an urgent care provider to ensure that patients are connected to appropriate care and resources that can keep them safely at home and out of the hospital when possible. 
We are hiring for the following shifts: Days: 11a - 8p EST Weekend Nights: F/S/S, Shift times: 8pm-8:30am EST.Weekend Days/Flex: S/S Days Shift times: 8a - 8:30p EST and Wednesdays, Night shift times: 8p - 8:30a EST

Responsibilities will include:

• Perform clinical triage for inbound outreach from our patients to ensure the highest level of patient experience, safety, and connection to appropriate resources that can keep them safely at home and out of the emergency department/hospital when possible.
• Care for patients primarily virtually via video,  telephone,  or text  by providing virtual assessments of clinical symptoms, urgent counseling, escalation to care teams when appropriate and provide close care coordination.
• Collaborate closely with Accompany Health Advanced Practice Clinicians and physicians as well as external providers to ensure appropriate resolution of triage issues. 
• Effectively interpret and utilize electronic data tools and analysis to organize daily activities and provide high quality of care
• Establish and foster trusting relationships with your patients and ensuring that care is appropriately aligned with their goals and values
• Provide feedback on program design and workflows to ensure we are providing the best patient care possible.
• Ensure timely and appropriate documentation.
• Roles and responsibilities may evolve as our care model develops. 
• Occasional in person team building time 

What makes you a fit for the team:

• Passionate about caring for complex, historically underserved patients with co-occurring chronic and behavioral health conditions in an integrated, multi-disciplinary model anchored in home-based and tech-enabled virtual care.
• Committed to providing the highest quality, outstanding clinical care to all patients, regardless of their needs.
• Strong proficiency in using technology and delivering a high caliber of care virtually.
• Composure under unpredictable circumstances as well as strong clinical assessment and critical thinking skills
• Excellent communicator, collaborator and team player who enjoys working in an integrated, multi-disciplinary model.
• Committed to providing the highest quality, outstanding clinical care and willing to go the extra mile for all patients.
• Possess high attention to detail as well as flexibility, and is excited to be a part of and contribute to the development of a rapidly evolving, innovative care model.
• Enjoys continuously learning and adapting workflows to improve patient care.

Desired skills and experience:

• Required
• Active, unrestricted Registered Nurse license in home state and willingness and certification in good standing and the ability to get licensed in requested states such as Michigan, Colorado, Indiana within 90 days of hire date. 
• 3+ years of experience providing clinical services to Adult and/or Geriatric individuals with co-occurring chronic medical and behavioral health conditions, particularly in virtual settings.
• Possess exceptional clinical triage, clinical assessment skills and critical thinking skills
• Demonstrated ability to help a patient adapt new habits, change behaviors, and motivate towards achieving health goals. 
• Comfort with electronic medical record documentation and excited about how technology can support your work and drive ongoing improvement towards new and better care
• Experience and comfort working within an interdisciplinary care team, and specifically communicating with clinical and non-clinical team members.


• Preferred 
• Experience in urgent care, emergency medicine
• Experience providing care in virtual settings
• Experience in clinical triage and urgent care and crisis intervention.  
• Experience and passion for caring for individuals