Technical Customer Support Professional

Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional

Join an international team at the cutting edge of precision positioning technology, where you will directly influence product quality and drive innovative machine control solutions for global leaders like Trimble and Caterpillar. This high-impact role gives you the unique opportunity to solve complex global challenges while shaping product requirements early in the development cycle for the earthmoving and paving industries.

The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology.

About Caterpillar Trimble Control Technologies (CTCT)

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products, see http://construction.trimble.com/earthworks.

What Makes This Role Great: In this role, you will be at the forefront of developing and optimizing machine control solutions, directly influencing product reliability for global industries and shaping the future of construction automation. You will serve as a key technical leader, guiding cross-functional teams and transforming customer feedback into innovative, real-world product improvements.

Key Exciting Responsibilities

• Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
• Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
• Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
• Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
• Author and distribute critical support documentation to parent companies and manage global tracking databases.

Essential Skills & Experience

• Minimum 8 years of technical experience with machine control and guidance systems.
• Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
• Demonstrated ability to work independently and guide teams through complex technical challenges.
• Strong analytical and communication skills with a two-year or higher degree in a technology-related field.

Bonus Points For

• Hands-on experience with GPS, machine control, and guidance system design or validation.
• Strong mechanical and electrical aptitude with experience in bench and machine test environments.

Logistics:

Location: Dayton, OH or Christchurch, N.Z.

Travel Requirement: Approximately 20% international travel

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Engineer, Machine Control Support, GNSS Troubleshooting, Heavy Equipment Automation, CAN bus, J1939, Caterpillar Support, T