Technical Business Analytics Supervisor, Northeast Education

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

PCG’s education services help school districts and state agencies support the instruction, operations and health services provided to millions of students each day across the United States. The Technical Business Analyst Supervisor is an influential position within a team that impacts more than 15% of all public school students in the nation.

The Technical Business Analyst (TBA) Supervisor must effectively lead, build capacity and team capability of her/his team of technical business analysts to ensure client satisfaction and continued growth. This leader will develop and grow an established TBA team in support of PCG’s northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, structure, and and the team's role in SDLC and production support processes that support client success, ensure a positive impact on student outcomes, meet contractual obligations to a high degree of satisfaction, and support PCG’s ability to scale and deliver solutions that matter.

Duties and Responsibilities

Supervise the team and actively engage in the following:

• Supervises and leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development

• Actively convenes and drives requirements gathering sessions associated with PCG contract deliverables, ensuring the right expertise is in the room and extracting information necessary to inform design, estimates and test plans

• Develops and maintains documentation associated with comprehensive user stories, business requirements, and test plans, leveraging various PCG SME’s, clients and stakeholders, ensuring consistency with between the prescribed solution and what is delivered to the client

• Collaborate with system developers, clients, and user focus groups to ensure strong communication and feedback loops to inform product roadmaps and continual system improvement

• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams

• Creates wireframes or prototypes using Axure RP, or related tools

• Gathers and adapts business requirement feedback from key stakeholders for new development

• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance

• Actively participates in configuration and testing of routine releases, new implementations and enhancements

• Assists product development and R&D with client focus groups on features/topics, if needed

• Assists with product troubleshooting and triage, when required and appropriate

• Supports new feature configurations and new project rollouts, if appropriate

• Assists with internal trainings for new features

• Supports aspects of the business cycle, including system demonstrations, proposals and implementations.

Required Skills

• Ability to lead and supervise others

• Ability to work collaboratively wit